Job Details

Customer Service Representative 2 - Tennessee page is loaded **Customer Service Representative 2 - Tennessee**

**Customer Service Representative 2 - Tennessee**

locationsBrentwood, TN time typeFull time posted onPosted 29 Days Ago job requisition idR-194:062020 ****Join Our Team****

For eight years in a row, Primerica has been recognized by the Atlanta Journal-Constitution as one of the best workplaces in Georgia! Over the past six years, Primerica has consistently been voted Best Employer by Gwinnett Magazine.

Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely. We value the safety of every member of our community.

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**About this Position**

The Customer Service Representative 2 responds to agents written and telephone inquiries regarding state insurance licenses. They assist with questions regarding pre-licensing certificates, insurance license and contract status.****

**Responsibilities & Qualifications**

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**Duties:**

* Identifies concerns, asks appropriate questions, responds to questions in a concise and courteous manner, and documents all research findings thoroughly.

* Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary.

* This position provides complete and accurate information using the department manual and training sessions as sources of information and recognizes priority situations and understands when and how to notify appropriate parties.

**Hours:** Monday-Friday 9am - 6pm

**Qualifications, Skills, &Abilities:**

* Minimum 1 year Call Center customer service experience required

* Minimum education of High School Diploma or GED required

* Previous insurance or financial services experience is a plus

* Bi-lingual (English/Spanish) is preferred

* Excellent PC skills

* Intermediate skills in Microsoft Word

* Excellent verbal and written communication skills

* Ability to communicate professionally with irate customers

* Detail oriented

****FLSA status:****

This position is exempt (not eligible for over time):

No****Our Benefits:****

* Day one health, dental, and vision insurance

* 401(k) Plan with competitive employer match

* Vacation, sick, holiday and volunteer time off

* Life and disability insurance

* Flexible Savings Account & Health Savings Account

* Professional development

* Tuition reimbursement

* Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Since 1977 Primerica has been a Main Street Company for Main Street North America. Our mission is to create more financially independent families. Led by CEO Glenn Williams and President Peter Schneider, our 2,000 employees are proud to be an integral part of achieving Primerica's goal to help families become financially independent.

Primerica employees support our representatives as they provide education and financial solutions to their communities through term life insurance, mutual funds, annuities and other financial products. We insured approximately 5 million lives and have more than 2 million client investment accounts. Our competitive salaries, award-winning benefits package, and employee recognition programs are just a few of the reasons our average employee tenure is 13 years.

Our stock is traded on The New York Stock Exchange under the symbol .

If you need an accommodation with any part of the application process, please call 470-###-#### during regular business hours.

**Introduce Yourself**