Job Details

** Host/Hostess - Seater**

**Job Category****:** Non-Tipped Employee **Requisition Number****:** HOSTH03361 Showing 1 location **Job Details**

**Description**

**ESSENTIAL JOB FUNCTIONS:**

- Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.

- Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty. Completes table/station chart with these assignments.

- Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.

- Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.

- Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.

- Immediately recognizes and greets arriving Guests, obtains Guests names, provides names to servers and directs guests to the appropriate waiting areas.

- Escorts Guests to their assigned table, to all Guests.

- Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.

- Accurately quotes waiting times to guests and correctly maintains the wait list.

- Informs Manager-on-Duty when waiting times are running over times quoted to our guests.

- Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.

- Monitors and enforces social distancing requirements in waiting areas as dictated by state and local social distancing regulations.

- Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.

- Acknowledges all departing guests and invites them to return.

- Answers phone to take orders from Take Out and Delivery orders.

- Takes, records and rings all food and beverage items ordered by Take Out Guests.

- Receives Take Out orders from Food Runner or kitchen staff, checks for accuracy, and addresses any inaccuracies.

- Correctly presents the Take Out Guest check and coordinates payment for all food and beverages sold with Bartender.

- Addresses any Take Out Guest complaints.

- Completes all closing duties in a timely manner.

- Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.

- Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.

- Performs all duties and maintains knowledge of all standards and procedures, as stated in the *RCSH Employee Training Packet Hostess/ Host*.

- Additional duties as assigned.

**COMPETENCIES/PERSONAL CHARACTERISTICS:**

*Guest First Mindset*

* Demonstrates a Guest first mindset, placing a high priority on the Guest experience

* Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests

**JOB REQUIREMENTS:**

* Excellent customer service skills and a strong work ethic

* Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

* Handle stress associated with responding to/solving problems

**PHYSICAL DEMANDS:**

* While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly

* Ability to read, speak, write, and understand communication in English

* Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 25 pounds

* Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis

* Must be able to communicate effectively and listen attentively

* Must be able to continuously use fingers (e.g. to bilaterally operate the telephone and use point-of-sale equipment)

**WORK ENVIRONMENT:**

* Work is performed in a restaurant

* Position involves work on afternoons, nights, weekends, and holidays, as required

* Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke

* Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit

**NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruths Chris Steak House is an Equal Opportunity employer.**

**Qualifications**

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