Job Details

This individual will be responsible for answering all incoming calls and providing excellent customer service to all internal and external customers in a fast-paced environment.

Major Goals and Responsibilities

• Field inbound calls in a professional manner.
• Respond to and resolve customer questions.
• Research possible solutions to customer issues.
• Enter incoming service and supply requests.
• Follow up with customers when necessary.
• Perform other miscellaneous duties as directed by the Customer Care Manager.
• Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.

Behavioral Characteristics, Attitudes and Skills Required

• Good listening skills
• Problem solving skills
• Strong communication skills, both verbal and written
• Empathetic
• Detail oriented
• Excellent organizational skills
• Willingness to learn and adapt
• Must be able to work in a high stress, fast-paced environment
• Dependable
• Attentive to customers needs
• Team Player

Prerequisites

• High school diploma
• Proficient PC and keyboarding skills with ability to multi-task through different applications/screen
• The ability to type 25 wpm
• Good numerical and analytical skills