Job Details

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a City Sound Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right City Sound Technician checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide the Entertainment Department with quality sound technicians to operate, maintain, modify and implement Dollywood's Parks and Resorts city sound systems in order to provide park Guests with a high-quality entertainment experience matching the expected level of Dolly's and the Dollywood brand. This role is a high-level technical user with the ability to adjust audio levels and scheduling to provide needed operational support to multiple areas of the Parks.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Be primary technician for all daily operational responsibilities related to city sound control and sound mixing
• Have the ability to make programming changes to existing audio programs and audio software
• The ability to make operational decisions in response to environment or situation
• Have a high understanding of environmental influencers on the quality of sound in a live environment
• Be able to react to the overall environment and changing needs
• Be able to react to daily equipment needs and upkeep
• Responsible for routine site maintenance and upkeep of audio system and related components. Plus responsible for maintenance and upkeep that requires a high level of investigation and problem solving. Keep a daily log of maintenance and city sound requests
• Manage daily system schedule and perform or schedule 2 daily audits of components and zone volumes vs. attendance
• Record and upload on park announcements and Execute routine Park Alert system audits and report to Safety/Security/Supervisor
• Be responsible for multiple show tracks
• Be able and willing to share knowledge and best use cases with other technical team members
• Wear Dollywood Entertainment provided costume or uniform
• Keep work area orderly, neat, safe, and well-maintained
• Assist in other areas of Entertainment Division as directed
• Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or supplies
• Participate in work calls and complete tasks in a timely manner

• Minimum 18 years of age
• High School diploma or equivalent required
• A minimum of 2 years' experience which demonstrates the successful execution of similar duties and responsibilities in a live environment preferred
• Solid understanding of large and small PA systems, amplification, signal flow, electrical wiring and microphone systems
• Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word, and Excel
• Have a strong understanding of both hard-wired and wireless networking systems
• Experience setting up and supporting audio systems
• Experience with SMPTE timecode
• Experience working on Apple and Windows computers
• Experience with software/hardware items including but not limited to QSYS, DANTE, Audio Architect, and Pro Video Player preferred
• High level of knowledge of high-tech theatrical equipment, installation, and operation
• Must possess a valid driver's license and auto insurance
• Must successfully complete a pre-employment background check including motor vehicle and drug screen

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Able to hear, see and speak
• Able to speak, read and write in English
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a team work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to operate/drive a company vehicle with valid driver's license and insurance
• Able to meet the physical demands of the job
• Able to lift, carry, push, and pull up to 50 pounds, with assistance
• Able to work outdoors
• Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
• Able to climb, and work comfortably at heights up to 100 feet
• Ability and mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
• Must have reading, writing, and math skills necessary to: label consoles/cables, and console monitor information, diagram signal flow charts/patch sheets for reference and archives, understand related manufacturer manuals
• Must be able to hear well in noisy environments
• Must be able to operate electrical audio equipment properly
• Able to perform all job duties in a safe manner while following all Dollywood Safety procedures and policies
• Have a high level of knowledge of electricity
• Must be able to sweep and mop floors to keep areas clean for safety purposes