Job Details

Front Desk HIM Technician

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Front Desk HIM Technician program today!

The Front Desk HIM Technician

Summary of role of team:

• The Front Desk HIM Specialist closely works with the Health Information Management team and outside resources, providing and receiving feedback with the purpose of providing exceptional healthcare records management.

Summary of position:

• Responsible for assisting with HIM department daily operations; including gathering patient records in a confidential and timely manner, sorting and prioritizing work, accurately scanning files into the electronic medical record, and effectively managing the patient information for all Center healthcare records.
• Provides quality customer service and support for patients and assists with Authorizations for Release of Information and requests for medical records in a professional and courteous manner.
• Monitors and orders supplies and forms for department needs.
• Assists supervisor with legal issues regarding patient records, subpoenas, and court orders.
• Ensures adherence to all applicable state and federal laws (HIPAA/Title 33/Part 22). Provides coverage in absence of Supervisor as needed.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• Office space may be shared with other department staff members.
• Position requires sitting for extended periods of time, use of computer and other office equipment.
• Quality lighting is provided for performing work activities.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Responsible for scanning/filing all Center related medical record documents.

• Sorts and scans record materials in a timely manner into EMR.
• Maintain a 97% accuracy rate when scanning documents.
• Retrieves medical record information from internal and external health care providers.
• Collects, copies, scans, indexes, and uploads medical records into an EMR database.
• Examines documents and determines proper placement within the paper or electronic record.
• Ensures the medical record is organized, accurate and complete.
• Processes Provider Communication Logs and corresponds with external providers.

2. Responsible for screening request for records and processing as needed.

• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures.
• Receives and processes requests for patient health information in accordance with applicable state and federal regulatory requirements and Center policies and procedures.
• Assists patients with records requests.

3. Responsible for understanding HIPAA and Confidentiality rules.

• Safeguards patient records and ensures that all staff members comply with HIPAA, Title 33, and Part 2 standards.
• Maintains confidentiality and security of all protected health information.
• Maintains confidentiality of and personnel information only discloses the information when relevant legal requirements are met.
• Performs quality checks on all work to assure accuracy of the release and confidentiality.
• Maintains working knowledge of Center related policies and procedures, along with adherence to existing state and federal laws.

4. Responsible for managing the Front Desk at the Knox County Children & Youth Center.

• Ensures patients and visitors feel welcomed as they enter the building.
• Maintains a professional working space.
• Is highly responsive to patient/visitor needs/requests and provides excellent customer service when providing assistance.

5. Other job-related duties.

• Maintains a neat, clean, and professional personal appearance.
• Assists with processing of Mandatory Outpatient Treatment (MOT) paperwork.
  
• Provides coverage as requested by supervisor.
• Arrives to work at scheduled time without tardiness.
• Adheres to the Center's accrediting body standards.

COMPENSATION:

• Starting salary for this position is approximately $15.81 /hr based on relevant experience and education.

Schedule:

• The required schedule for this position is Monday through Friday 8:00 am to 5:00 pm.
• Hours outside of normal business hours may be required periodically if job duties require it.
• Flexibility with the schedule will be considered for special circumstances.
• In-person daily attendance is essential for this position.

Travel:

• Position does not typically require travel; however, staff member may need to provide coverage at other McNabb locations.
• Must possess a valid driver's license and have ability to operate a motor vehicle for transporting confidential information.

Equipment/Technology:

• Daily computer competency required.
• Must be able to use Word and Excel programming proficiently.
• Typing and basic computer knowledge is required.
• Must be able to use a scanner/printer/fax and have professional phone etiquette.

QUALIFICATIONS - Front Desk HIM Technician

Education:

• HS diploma/GED required; preferred AA/AS or equivalent job-related experience.

Experience / Knowledge:

• Minimum of two years related experience preferred.
• Knowledge of healthcare records management, strong understanding of health information concepts, and practice experience preferred.
• Good interpersonal, communication, telephone, customer service, time management, and decision- making skills essential.
• Understanding of legal medical record requirements (consents, conservatorships, guardianships, etc.) preferred.
• Basic understanding of HIPAA, Title 33, and CFR 42 Part 2 preferred.
• Strong computer skills essential.
• Must be able to operate computer equipment and be proficient in Microsoft software products for office productivity, Including Word, Excel, and Outlook.
• Must have excellent time management skills, be highly organized, self-motivated.
• Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential.
• Ability to participate in team development and team-oriented processes.

Physical:

• Physical requirements include, but are not limited to, lifting up to 50 pounds and the ability to remove and place items from all levels of shelving.
• Sensory requirements include normal/corrected vision to allow reading of handwritten and/or type written information for filing and retrieving of medical records.
• Normal/aided hearing in order to hear and/or recognize soft tones and ring tones.
• Must be able to speak clearly in order to communicate effectively with others when using telephone and face to face interactions.
• Additional physical requirements include manual dexterity in order to operate the following office equipment: telephone, computer, copy/fax/printer and scanner.
• Ability to sit or stand for extended periods of time.

Location:

• Knoxville, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

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