Job Details

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Public Space Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Public Space Attendant is to maintain a professional, positive and upbeat attitude. Be able to engage with guests in a professional manner and to ensure the cleanliness of all public areas including restrooms, corridors, lobby and resort offices. All in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Maintains supply levels in the public areas. e. soap, toilet paper, and Kleenex
• Maintains and cleans all public restrooms, checking a minimum of twice each hour
• Executes routine checks of all public areas to ensure cleanliness
• Ensures all dcor items, tables, lamps, and ledges in all public areas and corridors are dusted and clean
• Maintains the cleanliness of all windows, glass, doors and elevators in public areas
• Utilizes tools supplied to maintain cleanliness of elevator tracks, carpets and rugs, tile and hardwood floors, sidewalks and railings, and parking lot. (For example: shop vac, extractor, t300, pressure washer, leaf blower)
• Performs cleaning tasks in public areas: Including vacuuming, sweeping, moping, dusting, and collecting garbage
• Assists guests and other staff members as needed
• Must be able to lift/push/pull at least 20 lbs
• Able to display and live out 'Lead with Love' qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced, dynamic environment

• Must be at least 18 years of age
• Basic computer knowledge and usage preferred
• Must be able to successfully pass a background check and drug screen

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to add, subtract, multiply and divide with accuracy
• Able to lift minimum of 20lbs
• Able to operate power machines to clean, wash, shampoo carpet
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to be flexible to handle frequent changes in priorities
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver's license and insurance
• Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
• Able to properly use small hand tool/equipment and a variety of cleaning solutions