TRP School Based Crisis Response Case Manager
Job Title: School Based Crisis Response CaseManager
Department: School-Based Services (Knox)
County Served/Home Location: Region II Counties/Knox Children and Youth Center
Reports To: School Based Team Leader
Positions Supervised: None
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Qualifications
Education/License:Bachelor's degree in Human Services or related field with coursework orexperience in the areas of cultural diversity, human development, etiology andtreatment of mental illness, alcohol and drug abuse, physical and sexual abuse,and intellectual disabilities. Demonstrated knowledge and competency in mental health serviceprovision.
Experience/Knowledge: Must have course work and or experience inthe areas of cultural diversity, human development, etiology and treatment ofmental illness, alcohol and drug abuse, physical and sexual abuse, suicide, andintellectual disabilities. One year experience preferred. Experience workingwith children is preferred although applicants may have other skills andexperiences that could accommodate this position.
Physical/Emotional/Social-Skills/Abilities: Ability to effectively and ethically counselchildren and families. Ability topresent professionally and work within a team format to plan, implement, andevaluate successful interventions. Ability to effectively run and process groups with children andfamilies. Ability to work within a teamformat to meet positive goals for children and interface with other agenciesinvolved in the ecology of the family. Must have mental ability to exercise sound judgment under pressure. Ability to exercise effective decision-making,ability to set and demonstrate appropriate boundaries, ability to be anempathic listener, flexibility, willingness, and adaptability to working withdiverse populations. Must also have the ability to communicateeffectively and possess good time management and organizational skills. CPR and First Aid Certification will be required. Thisposition requires training and certification in and the ability to adequatelyimplement a variety of verbal de-escalation methods and personal/client safetytechniques.
Physicalde-escalation techniques will only be implemented at McNabb Center facilities,and not in community settings. Hearing of normal and soft tones. Close eye work. Valid driver's license and Fendorsement. Lifting up to 50lbs. Frequent sitting, standing, walking, bending,stooping, and reaching.
Equipment/Technical Competency: Musthave basic computer skills in Microsoft Office, e-mail, and internet use.
COMPENSATION:
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Essential Functions
Schedule: Anessential job function is a reliable, predictable 40 hour per week job, on siteand in the schools and/or community, with regular attendance. This position provides servicesMonday-Friday during regular business, but can be adapted to client, family,and school system needs.
Travel: This position requires utilizing apersonal dependable vehicle to conduct Center business and maintaining adependable vehicle and certified driver status is a condition of employment."F" endorsement is required for occasional transportation of clientsas needed. Position will oversee and provide support to all TDMHSAS Region IIcounties in East Tennessee.
Equipment/Technology: Must have basic computer skills in MicrosoftOffice, e-mail, and internet use. Abilityto utilize electronic medical records.
Duties:
Maintainsongoing communication with assigned schools
Completes casemanagement for students identified by schools
Providesadvocacy, linkage, and referral services as needed
Participatesin IEP and other school related meetings, as applicable.
Provideseducation and training to schools and those served
Maintainsappropriate chart records and completes all documentation in a timely manner
Upholdscenter policy and procedures, and CARF standards
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Job Summary
Summary of position:Serves as a case manager for the regional school based crisis response team.Counties served include Knox, Scott, Morgan, Campbell, Claiborne, Anderson,Union, Grainger, Roane, Loudon, Hamblen, Jefferson, Cocke, Sevier, Blount, andMonroe. The program will partner with schools to provide trauma-informedconsultation, education, training, crisis support, screening, assessment, and referral/linkage.This position will also support and train staff to offer debriefing to schoolwhen suicides or community violence occurs. Staff provides case managementservices to children ages 4-21 with a mental health diagnosis, as needed. Staffprovides crisis intervention and emergency services, as needed. Interfaces withthe school system and other agencies to increase cooperation and consistencybetween home, school, and community. Utilizes center wide and communityservices as needed for client benefit. Embraces the key values of case management: empowerment, normalization,rehabilitation, and continuity of care.
Summary of role ofteam: The school based team serves as a treatment team to plan, implement,and evaluate successful interventions for children and families. Works alongside schools to identify andcollaborate about mental health services to selected schools while providinglinkage and coordination to appropriate services and training, as requested.
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Typical Working Conditions/Environment
Job duties are primarily performed in the community setting,but services are also provided in the school setting, homes, and office. This position is year round, 40 hours perweek and is not limited to the school schedule.
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Job Duties/Responsibilities
Thisjob description is not intended to be all inclusive; and employee will alsoperform other reasonable related job responsibilities as assigned by immediatesupervisor and other management as required. This organization reserves theright to revise or change job duties as the need arises. Moreover, managementreserves the right to change job descriptions, job duties, or working schedulesbased on their duty to accommodate individuals with disabilities. This jobdescription does not constitute a written or implied contract of employment.
Quality Care
1. Providescase management for children ages 4-21.
a. Case Manager is present and readyto begin session at the appointment time, every session.
b. Case Manager calls to reschedule any sessions that he/shewill be unable to attend or that the consumer missed or canceled 100% of thetime.
c. Case Manager communicates accurate and thoroughinformation to outside agencies 100% of the time when clients need different ormore appropriate care that HRMC cannot provide.
d. Case Manager contacts are completed each month, accordingto program standards.
e. Communicates to Team Leader in weekly supervision ifreferrals become low to ensure adequate and timely caseload assignments ofclients on referral list
f. Meet weekly with direct supervisor to discuss clinical andadministrative concerns/changes.
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