Job Details

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking College Program Participants who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right College Program Participant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The intern will support the successful operation of a food service location along with administrative duties within Dollywood Theme Park. In turn, intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern:

• The opportunity to complete course credit for the term of the internship
• Practical experience within a fast paced and every changing work environment
• Opportunity to apply theory with practice

These responsibilities are to be conducted in a manner consistent with the mission and values of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Attend Leadership Development classes as available.
• Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a theme park.
• Act as quality assurance inspector for food, ensuring a high quality.
• Organize and develop a well-trained, efficient staff whereby, when promotions are available, qualified people are also available.
• Ensure preparation/food handling standards which ensure designated portion control.
• Know, understand, & enforce the use of the "Start Fresh" program when necessary.
• Be available/willing to work at different locations throughout The Dollywood Company.
• Responsible for labor management including scheduling, time keeping, etc.
• Responsible for Period End P&L review.
• Assisting with creating and implementing improvements in guest excellence, profit contribution, and job satisfaction.
• Assisting with Cost Analysis to include Cost of Sales, product mix, and Spending Per Person
• Shadow 800 (PIC) program.
• Execute special project benefiting the Foods area as determined by Management.

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Must be enrolled in a continuing education/college program
• Must have basic computer skills and must be proficient with Microsoft Word, Excel, and Power Point.
• Valid TN driver's license and proof of personal liability insurance according to state law.
• Able to pass a drug screen and background check.

Knowledge, Skills, and Abilities

• Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a "team" work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must enjoy working with people of varied ages, experiences, and education levels.
• Must have positive and enthusiastic attitude towards job, tasks, coworker, other hosts and guests.
• Must have a professional demeanor, mature, focused and articulate.
• Must be willing to accept changes in work schedule and work assignments
• Must be able to maintain required attendance.
• Must be self-motivated and able to deal with fast paced, stressful environment
• Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to work outdoors.
• Able to walk quickly, kneel, twist, reach and bend.
• Must have depth perception and the ability to see near and far.
• Able to operate fire extinguisher.
• Able to think clearly and react quickly and calmly to changing situations.
• Able to move about and react quickly in emergency situations.
• Able to learn quickly and be multi-tasking.
• Able to tolerate all outdoor elements - wind, rain, high/low humidity, direct sun, temperatures from -40 F to 110 F
• Able to tolerate noise.
• Able to tolerate heights.
• Able to climb steps and has good balance.
• Able to make sound decisions.
• Able to tolerate approved exposure levels of various chemicals found in cleaning solvents.
• Able to memorize written safety procedures.
• Able to perform reading, writing and math skills necessary to:
  • take messages, professionally communicate in writing
  • contribute to written team communications
  • add, subtract, multiply, divide, calculate make change and operate a register
  • analyze statistical information
• Able to remain alert and attentive.
• Able to operate a Point of Sale System.
• Able to perform other duties as assigned. Must be able to lift 30 pounds with or without 2- person lift. 30+ pounds require a 2 person lift.
• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
• Must comply with all Health Dept., ServSafe, and Company regulations pertaining to Food Safety Handling Procedures

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.