Job Details

Overview: We are seeking a dedicated and customer-focused Onsite Specialist to provide technical support to our clients with existing service agreements. The ideal candidate will possess a combination of technical skills and a strong eagerness to learn. While some advanced technical experience is necessary, the role is best suited for individuals who are patient, self-motivated, have strong communication skills, and are able to prioritize tasks effectively without constant supervision. This position involves both desktop and systems administration support.

Essential Functions:

• Manage service requests, incidents, and problems using a ticketing system.
• Ensure the smooth operation of IT infrastructure on a daily basis.
• Provide assistance with inbound service calls as needed.
• Perform advanced troubleshooting and administration of Windows-based applications, operating systems (Desktop & Server), and server roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, Terminal Server, etc.).
• Administer and troubleshoot Citrix Servers, VMware, and database technologies/software.
• Troubleshoot WiFi/network issues with advanced technical expertise.
• Take on any other tasks or duties as assigned by management.

Qualifications:

Required Education, Experience, and Certifications:

• Associate's degree (or higher) in Computer Science or related field, industry-standard certifications, or equivalent work experience.
• Previous experience in supporting Windows desktops and/or servers.
• Strong written and verbal communication skills in English.

Preferred Education, Experience, and Certifications:

• 1+ years of experience in customer-facing support or a Call Center environment.
• Basic networking knowledge.
• Excellent customer service and communication skills.
• Project management experience.
• SQL Database experience.
• Experience in transportation logistics, EDI, or IT management is a plus.

Preferred Skills & Experience:

• Familiarity with networking/switching/server hardware.
• A+ and Network+ certifications.
• Proficiency with Windows 10, Windows 11, Server 2016, and Server 2019.
• Experience with Active Directory and Microsoft Office Suite.
• Familiarity with Terminal Servers, Citrix XenApp, Citrix XenDesktop.
• Experience in the trucking industry and ServiceNow.

Additional Requirements:

• Reliable transportation is required for the role.

If you are passionate about technology, customer service, and eager to make a significant impact in a growing company, we would love to hear from you. Apply today!