Job Details

Senior Director, Relationship Management- Prepaid

5301 Maryland Way, Brentwood, TN 37027, USA Req #11337

Tuesday, April 8, 2025

What We Need

Corpay is currently looking to hire a Senior Director, Relationship Management within our Corpay Payables division. This position falls under our Payables line of business and is located in Brentwood, TN. In this role, you will lead a high-performing Relationship Management team focused on retention, client satisfaction, and growth across a global client base. You will report directly to the Vice President of Client Success and regularly collaborate with Sales, Product, Implementation, Finance, and Technical Support teams.

How We Work

As a Senior Director, Relationship Management, Corpay will set you up for success by providing:

• Assigned workspace in Brentwood office
• Formal, hands-on training

Role Responsibilities

• Leading and developing a high-energy client-facing team focused on retention and satisfaction
• Building and maintaining executive-level relationships with client organizations
• Strategizing consultative approaches to secure and retain 100% of the portfolio
• Cross-selling and upselling Corpay Payables, Fleet, and Lodging products and services
• Demonstrating financial and marketing expertise, including analysis of custom interchange rates and rebate structures
• Participating in client RFPs and ensuring overall satisfaction with Corpay's offerings
• Coordinating with internal teams to ensure superior service delivery and customer success
• Monitoring and negotiating client renewals, repricing, rate adjustments, and profitability
• Attending Quarterly Business Reviews and providing benchmarking insights and growth strategies
• Holding both Corpay and the client accountable for program performance
• Tracking and reporting on market trends and client industry updates
• Maintaining strong knowledge of FinTech, payment processing, and client-specific industries
• Identifying areas for efficiency and growth within existing programs
• Collaborating with cross-functional stakeholders to increase client spend and program success

Qualifications & Skills

• Bachelor's degree or equivalent experience required
• 5+ years of client management or enterprise sales experience within FinTech or payment processing
• Proven track record managing complex enterprise clients and maintaining C-level relationships
• Strong strategic thinking and analytical skills to drive portfolio growth
• Excellent verbal and written communication and presentation skills
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce.com
• Experience with data/financial analytics, negotiation, and problem-solving
• Willingness to travel up to 50% as needed
• Highly organized, self-motivated, and comfortable in a fast-paced environment

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Monthly employee appreciation and wellness events
• On-site gym and weekly discounted car wash (location-specific)

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency