Job Details

Under direct supervision, this position serves as the initial customer contact in an inbound call/service center environment utilizing knowledge base and reference materials/tools to respond to inquiries about a variety of human resources topics and to assist customers in completing various human resource transactions. Provides reception services, answers basic questions, provides standard policy/procedural information, and performs routine problem resolution or referral on matters pertaining to benefits, disability, retirement, leaves of absence, compensation, HRIS, company policies & procedures, HR systems & processes, employment, employee relations, learning and development. Assists customers in the navigation and use of various online forms, applications, and/or processes such as AT - Hs, PA - Rs, Benefits Enrollment, Performance Management, and other related actions. Researches and resolves complex customer issues/inquiries that may require interpretation and/or consultation with ...HR, Service, Representative, Technical Support, Retail, Healthcare, Human Resource