Job Details

Position: Call Center Agent

Location: Knoxville, TN 37932 (Work From office )

Work Mode: Work from Office

Education, Experience and Other Skills

Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.

Key Responsibilities:

Handle inbound and outbound calls related to flight bookings and travel inquiries.

Provide accurate information about flight schedules, fares, and travel policies.

Assist customers in booking, modifying, or canceling flight reservations.

Resolve customer complaints and issues in a professional and timely manner.

Maintain up-to-date knowledge of airline regulations and travel industry trends.

Upsell additional travel services and products when appropriate.

Document all customer interactions and transactions in the CRM system.

Collaborate with team members to ensure a high level of customer satisfaction.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.