Job Details

The Patient Representative humanizes the hospital experience for the patient and functions as an ombudsman and advocate between the consumer and the healthcare provider. The Patient Representative acts as primary contact for patients, families, staff- administration, and physicians with patient/visitor requests or complaints. Documents complaints/compliments and communicates with appropriate persons to move toward a resolve of the situation. Formulates reports as indicated and provides such to pertinent committees and persons. Provides patient support in cooperation with OL/ Chaplain. Recruiter: Jennifer Gordon || jgordon ...@covhlth.com || 865-###-#### Responsibilities Assists patients, families, and visitors with hospital related concerns and questions. Ensures timely response and review of patient/visitor comments. Assists in ensuring and appropriate documentation and reporting system for patient/visitor problems or grievances and provides recommendations for resolution. Identifies an...Patient, Advocate, Relations, Relationship, Hospital, Healthcare