Job Details

Position Title: Mail Processing Center (MPC) Receiving Clerk (Non - LO- No Consumer Contact)

Department: Mail Services

Job Status: Full Time/Hourly

Reports to: Mail Processing Center Team Lead

Amount of Travel: None

Vanderbilt Mortgage and Finance, Inc. (VMF) was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we are financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services, and a coast-to-coast presence. We are professionally strong, from entry level to more experienced positions, we are actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success. You will enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work-life balance.

JOB SUMMARY

The MPC Receiving Clerk is responsible for receiving all incoming mail and pages for the Mail Processing Center. This position reports to the Mail Processing Center Team Lead and is responsible for both the intake of packages that arrive via FedEx, USPS, UPS, and other carriers/couriers, as well as ensuring the successful shipment of outgoing packages by the same suppliers.

JOB FUNCTIONS

Receiving incoming mail and packages

• Receives and scans all incoming trackable packages into Envoy software system.
• Sorts all incoming UPS and FedEx mail based on recipient address, prioritizing loan closing deals and delivering to imaging.
• Labels all incoming (non-deal) packages and organizes in storage area.
• Notifies Mail Clerks when courier mail has arrived for expedient processing.
• Alerts leadership to adjustments, changes, and potential issues of mail/package deliveries.

Cross Team Communication and Collaboration

• Communicates with team members throughout the enterprise regarding their packages and deliveries.
• Receives deliveries and collaborates with business units for the retrieval of high volume/count deliveries.
• Edits Envoy recipients and points of contact as needed for teams throughout enterprise.

Vendor Support and Collaboration

• Communicates with FedEx ground and express drivers for incoming and outgoing packages.
  • Follows up when driver is not at location during times scheduled.
• Works with third party courier service to receive all incoming mail from USPS.
• Receives supply deliveries as well as daily outgoing mail to be delivered back to USPS.
• Assists with any third-party delivery companies that need to make drops at the Home Office.

Mail Clerk Support

• Sorts and processes incoming mail when needed.
• Provides excellent customer service via the service window, email, and phone calls.
• Assists with returned and certified mail.
• Supports the overall processes and functions of mail services.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

• High School diploma or equivalent required.
• 0-2 years related experience preferred.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.
• Must be able to exchange accurate information at all times.

PHYSICAL DEMANDS:

• Must be able to lift 25 pound plus packages/boxes.
• Must be able to remain standing and active 75% of the time.
• Will be operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

Here are some more reasons to choose Vanderbilt Mortgage!

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• As part of Vanderbilt Mortgage's commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.

Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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