Job Details
Programmer I
2025-08-16 Y-12 Federal Credit Union Knoxville,TN
Description:
o Minimize the team/member's effort.
o Adapt to the team/member's pace, style, and emotional tone.
o Be present in the conversation to avoid sounding mechanical.
o Address the underlying issue vs. just the request.
o Be crystal clear on next steps.
o Pick up on cues and clues indicating other needs.
o Engage in conversation to discuss broader needs.
o Help the member access additional resources, products, and services to gain more value.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
Typical office - no hazardous or unpleasant conditions.
We are an EEO Employer
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
#LI-HYBRID
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Reports to: Manager, Programming
Supervises:0 (Directly) 0 (Indirectly)
ESSENTIAL FUNCTIONS
- Responsible for full life cycle development including design, implementation, testing and maintenance of beginner to intermediate PowerOn, Javascript, and SQL as well as associated subsystems. Writes efficient code that follows credit union defined standards and naming conventions.
- Conducts detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities. Assists credit union staff with implementation of new systems.
- Works with other departments and/or vendors on project development. Attends meetings with appropriate employees or vendors to obtain necessary information and direction to proceed with the development and success of the project.
- Modifies existing software to meet branch and/or department employee's requirements. Maintains and modifies code that is in production to comply with system changes and new CU specifications. Debugs existing code to ensure minimal user downtime and maintain maximum member service. Assists other department programmers with testing and debugging as needed.
- Utilizes effective project management techniques in planning, estimating, controlling and completing assignments
- Works with IT team to troubleshoot complex problems to identify if code related. Performs helpdesk functions as needed for application support.
- Performs other duties as assigned. (including help desk support to all internal team members).
- Three years to five years of similar or related experience. Two years of Financial Institution experience preferred. PowerOn 1 and PowerOn 2 core system certifications and code writing experience.
- Equivalent to a college degree (BS or BA in a relevant field) preferably in IT or Business Administration.
- Responsive and strong decision making abilities. Communicate expectations, provide timely response to situations, able to justify and follow through on decisions.
- Strong interpersonal skills highly motivated and well organized excellent oral and written communication skills.
- Proficient with Microsoft office products, excel, word, power point, outlook etc.
- Strong management skills in the area of staff career development and motivation, coaching and supervising, and risk management.
- Ability to prioritize workload, maintain integrity of confidential member and team member information.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Capacity to define problems; gather data, establish facts and draw valid conclusions.
- Analyze and interpret statistical data, focus on details, correlate various pieces of information, identify trends, and understand the reasons behind problems as well as successes.
- Generate effective solutions to problems, consider all aspects of situations, negotiating compromises, suggest alternative solutions, and balance business needs with individual needs (e.g., team member needs, member needs).
- Platforms: Episys/Symitar, ARCU, Synapsys
- Languages: PowerOn/RepGen, Javascript, HTML, Java
- Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
- Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
- To communicate effectively with users at all levels to understand their job functions, business needs and strategic direction.
- To fully understand each user department's duties, computerized information systems and underlying data and successfully design and develop the systems and programs to satisfy their needs.
- To continuously expand skill set by learning new languages, techniques and systems. Share knowledge and experience with other members of the IT team.
- To provide system support services on-site and via telephone during working hours and on-call after normal working hours.
- Own the Issue
o Minimize the team/member's effort.
- Personalize the Experience
o Adapt to the team/member's pace, style, and emotional tone.
- Be Authentic
o Be present in the conversation to avoid sounding mechanical.
- Understand, then Solve
o Address the underlying issue vs. just the request.
o Be crystal clear on next steps.
- Be Curious to Exceed Expectations
o Pick up on cues and clues indicating other needs.
o Engage in conversation to discuss broader needs.
o Help the member access additional resources, products, and services to gain more value.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
Typical office - no hazardous or unpleasant conditions.
We are an EEO Employer
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
#LI-HYBRID
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.