Job Details

Case Manager Assistant Pay: $18.00ph Benefits: Vision, Dental, Medical, Paid Time Off (PTO), Retirement Plan, and more! The Emory Valley CenterSince 1955, we at the Emory Valley Center have proudly welcomed and supported individuals with intellectual and developmental disabilities, celebrating their unique abilities and empowering them to thrive within the East Tennessee community. Today, we serve families across 16 counties, providing a comprehensive range of services designed to meet each person's needs and goals. From supported living and day programs to employment assistance, early intervention, family support, and specialized therapies such as speech, occupational, and behavioral health, our programs are centered on growth, independence, and well-being. Through everything we do, we remain committed to fostering dignity, confidence, and a true sense of belonging, helping every individual reach their fullest potential and shine in their own way.Case Manager Assistant ResponsibilitiesThe Case Manager Assistant will assist the Case Managers in ensuring people gain access to needed and required healthcare. You will accompany people on scheduled appointments as directed by the Case Manager including but not limited to annual appointments and medical follow-up issues that may arise. The Case Manager Assistant will also take on urgent requests from the Case Manager, or others, to ensure that people receive medical treatment in a timely manner. The Case Manager Assistant will work with Operations, Behavioral Health, and Workforce Development staff to ensure accompaniment to all medical appointments. The Case Manager Assistant actively participates, facilitates, and contributes to the organization's ongoing mission to build and strengthen our internal culture with compassion, forward thinking, quality, value and respect for diversity, equity, inclusion, and belonging to enhance the lives of those we serve. Responsible for accompanying people on scheduled medical appointments to include routine annual visits, follow-up visits, lab work, sick appointments, etc. Responsible for communicating necessary medical information to practitioners to ensure proper medical attention for people. Responsible for ensuring documentation of the appointment is completed prior to leaving the appointment. Schedule all medical appointments for people, as required, and enter these in Outlook. Maintain an up-to-date database related to scheduled appointments and efforts made to follow-up. Create encounters in Practical Health Systems to correlate with scheduled appointments in Outlook. Communicate scheduled appointments to the appropriate staff. Coordinate with Home Managers, Direct Support Professionals, Behavioral Health Staff, and Workforce Development staff in facilitating timely attention to all person's medical needs. Communicate with all staff to ensure proper preparation for specialty medical exams and procedures. Ensure transportation for all people includes special needs of transportation or the need for additional staff to attend an appointment. Responsible for correspondence with practitioner offices and medical facilities to request and acquire needed medical documentation. Hand delivers properly filled out medical paperwork, scripts etc. to the Case Managers to ensure appropriate and timely follow-through on physician's orders. May perform the duties of the Direct Support Professional, as necessary, in accordance with current staffing plans. Ensures confidentiality regarding sensitive material including applicants, employees, and individual's right to privacy and protected health information, following Health Insurance Portability and Accountability Act (HIPAA). Track time as required utilizing our internal online system. Other duties as assigned by the Professional Services Director, Professional Services Assistant Director, Vice President of Professional Services, and President. RequirementsHigh school diploma or equivalent. Department of Disabilities and Aging (DDA) designated online training, First Aid, CPR, and Medication Certification course within the first 90 days of employment, and any required training. Work a flexible schedule as determined by supervisor based on the needs of people. Ability to establish a comfortable and supportive relationship with individuals receiving support and their families. Ability to maintain effective relationships with other management staff, employees, and the public, demonstrating sensitivity to corporate needs, employee goodwill, and the Company's public image. Understanding and commitment to person-centered support for people with intellectual and developmental disabilities. Ability to present facts and recommendations effectively in oral, electronic, and written form. Ability to exercise good judgment, responsibility, and independent action. Excellent crisis management interpersonal, communication, time management and organizational skills. Uphold the strictest of confidentiality and follow the guidelines related to the Health Insurance Portability and Accountability Act (HIPAA)/HITECH and Family Educational Rights and Privacy Act (FERPA). Utilize Electronic Health Record (EHR) as required for Company operations. Intermediate computer skills. Ability to lift 50 pounds (weight of average manual wheelchair when empty). Benefits Health, Vision, and Dental Insurance. 403(b) Retirement Plan. Paid Time Off. Life Insurance. Employee Assistance Program. Referral Program. Gym Membership and more! If you're interested in applying for the Case Manager Assistant, role or learning more about Emory Valley Center, please apply via the provided links or contact Connor Mitchell at ...@evcmail.orgEmory Valley is an equal opportunity employer. It is the policy of the Center to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.