Job Details

Key Responsibilities

• Works in partnership with the assigned project to ensure timely service delivery, account profitability, and asset management.

• Provides overall account management, coordinating with installers, customer representatives, and Pattison Sales,Engineering, Art, Accounting, Technical Services, Production and Purchasing to ensure customer needs are met.

• Maintains and updates web based information system with detail status of projects assigned.

• Manages surveys that may require the employee to interface with the customer to change or modify the design of the fascia project.

• Employee may need to travel with sales personnel or alone and at as a technical advisor in conjunction with or selling efforts to market our ACM system.

• Works in partnership with customer, architect, and general contractor, outside vendors, plant personnel and installers to coordinate the final design, layout, installation and billing of ACM packages.

• Selects installers; establishes expectations; and monitors and ensures/evaluates installer performance.

• Coordinates and ensures necessary surveys and permits are secured on a timely basis.

• Resolves problems and disputes in the field, including quality, schedule, and financial issues.

• Expedites completion of projects.

• Resolves warranty issues.

• Develops project plans and maintains information on project status (possibly with support of a project assistant).

• Works with other project team members to ensure the total coordination of planning, manufacturing, and installation activities for the customer.

• Provides a point of contact for customer representatives regarding on-going project questions and issues. Identifies and resolves customer issues. Ensures proactive customer communications.

• Resolves field issues including punch list items.

• Resolves billing questions and assists with collections; ensures timely and accurate information is provided for billing purposes.

• Manages inventory for assigned accounts; prepares forecasts and status reports.

• May provide guidance and training for less experienced Project Managers.

• Performs other assignments as required.

• Complies with all rules, policies, and procedures of the Pattison Sign Group.

Qualifications

• AS or BS in business, engineering or a construction-related field, or equivalent work experience in construction-related project management or other people/asset management.

• 2-4 years professional work experience in managing people or assets (construction-related purchasing or project management preferred).

• Proficient in reading blueprints and comfortable with viewing AutoCAD.

• Should have strong aptitude for detail and an unwavering commitment to quality

Experience

• Comfortable and capable of climbing ladders and being on building roofs performing surveys and as needed aiding in the installation process.
  • Knowledgeable of customer service and installation processes or have experience in the following: forecasts, quotes, orders, installation, and billing.
  • Strong knowledge and skills in field activities and installation management.
  • Requires exceptional interpersonal and project management skills.
  • Ability to learn new and varied assignments.
  • Ability to effectively handle non-routine subcontractor issues and communications.
  • Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision.
  • Must have personal computer skills (preferably Microsoft Windows, Word, Excel, Outlook, and Microsoft project or similar packages).
  • Business maturity/acumen, confidence, and a high degree of personal motivation and energy (pro-active).

Equal Opportunity Employer
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