Job Details

Spectra Tech, Inc. is hiring for a Technical Support Engineer in Oak Ridge, TN.

Responsible for providing best-in-class technical support, preventive maintenance, predictive maintenance, diagnostics/trouble shooting, repairs, spare parts, and upgrades of x-ray systems and equipment.

Job Description:

• Manage the technical and engineering documentation, including drawings, specifications and records of all x-ray systems and equipment our team operates around the country to include configuration and change-control of equipment and documentation.
• Prepare a complete revised package of system drawings and BOMs for every system currently being used in the field and maintain going forward.
• Communicate and coordinate efforts with customer personnel to ensure their system documentation and our system documentation are the same.
• Work with our inspection services team to document system performance and use the data for trend analysis, to properly plan for preventive maintenance, part replacement and, potentially, preventative intervention.
• Travel to customer sites to troubleshoot/repair, debug PLC or PC-based control programs, and test systems. May oversee the efforts of others or carry out the task yourself.
• Liaise with a cross-disciplinary team of VJ SMEs to help resolve customer issues as efficiently and effectively as possible to ensure the provision of world-class customer service.
• Interface with customers by phone, email and in person.
• Act as the liaison between the field and purchasing teams to ensure replacement and spare parts are ordered and delivered in the most cost- and time-efficient manner possible.
• Ensure quality and safety are of the highest priority in day-to-day operations.
• Conduct work in accordance with Company's safe working practices and procedures and to established quality management procedures.

Essential Skills:

• Associate's degree in a STEM discipline accompanied by a minimum of seven (7) years of relevant technical and engineering experience with a minimum of two (2) years with customer interfacing responsibility.
• At least 2 years of hands-on technical experience in an industrial environment.
• US citizen with the ability to satisfy the site access requirements for nuclear and defense facilities. Will need a US passport and real ID.
• Broad understanding of electro-mechanical systems with the ability to rapidly learn the functionality of all existing equipment and systems in the field.
• Capable of quickly understanding the interaction of the x-ray equipment with the customer's operating environment, workplace processes, regulations and requirements.
• Demonstrated proficiency in the English language with strong written and verbal communication skills.
• Strong understanding of PCs; proficiency in MS operating systems, networking, and MS Office suite applications.
• Prior experience reading and interpreting electrical and mechanical drawings.
• Well-developed technical aptitude and proven electro-mechanical troubleshooting capability.
• Ability to travel 30-50% to customer locations and other VJ locations within the US.
• Familiarity with CAD programs.
• Positive team player able to work across multiple technical disciplines and levels.
• Self-motivated with a positive attitude and creative problem-solving skills.
• Excellent interpersonal skills with the ability to build and maintain relationships.

Non-Essential Skills (Preferred):

• Bachelor's degree in a STEM discipline with at least four (4) years of relevant technical and engineering experience, including at least two (2) years in a customer-facing role.
• Prior work experience with motion control design, PLC/PC programming, and distributed control theory.
• SolidWorks experience.
• Prior experience with automation and control system software programs.
• Familiarity with x-ray or CT technology.
• Experience working within a recognized quality management system (ISO9001, AS9100, NQA-1, etc.).

Physical Demands:

• Regularly required to sit, walk, bend, and stand in both industrial and office environments.
• Effective communication required in person, phone, email, and other devices.
• Frequent use of hands to operate office equipment, hand/power tools, and system controls.
• Ability to lift, carry, and maneuver up to 50 pounds alone (heavier with assistance).
• Required to install and assemble electro-mechanical parts and components.
• Must be able to work in varied customer locations, including dusty industrial environments.
• Must consistently perform essential functions in a safe and alert manner while wearing appropriate PPE.