Job Details

Vice President of Service Operations

About the Company

Globally recognized manufacturer of heat exchange solutions

Industry
Machinery

Type
Privately Held

Founded
1920

Employees
5001-10,000

Specialties

• air cooled condenser
• box cooler
• charge air cooler
• compact heat exchangers
• double tube heat exchangers
• finned tube heat exchangers
• natural gas preheater
• oil cooler
• and plate heat exchangers

About the Role

The Company is seeking a VP Service Operations Americas to lead and develop regional service teams, with a focus on driving performance, customer satisfaction, and safe business practices. The successful candidate will be responsible for meeting service revenue and margin targets, expanding service capabilities, and interacting with customers at all levels to ensure the delivery of high-quality service. This role requires a deep understanding of service delivery processes, a hands-on leadership style, and the ability to integrate into existing teams while driving transformation. The VP will also be tasked with implementing standardized service processes, maximizing the utilization of service capabilities, and supporting strategic initiatives for growth and brand expansion.

Candidates for the VP Service Operations Americas position at the company should have a Bachelor's degree and at least 10 years' of experience in operations, with a proven track record of delivering revenue targets in competitive markets. The role demands a change agent with the ability to manage and close large-scale service projects, as well as a willingness to travel across the Americas. The VP will be expected to foster people development, drive talent retention, and collaborate with cross-functional teams to align service strategies. Experience in industrial or manufacturing environments, and exposure to international work settings, is highly valued. The ideal candidate will be a strategic leader with the ability to enhance the organizational structure for future growth and to represent the Americas region in global forums on service-related matters.

Hiring Manager Title
Executive Vice President, Americas

Travel Percent
Less than 10%

Functions

• Operations