Job Details

Summit Sleep Services is seeking a Scheduler / Phone Operator to answer incoming calls in a prompt, courteous and helpful manner. This is a full time opportunity.
EXAMPLES OF DUTIES: (List does not include all duties assigned)
* Directs all calls to appropriate areas/extensions.
* Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
* Scheduling of patient appointments using established procedures.
* Communicates general clinic information, when appropriate.
* Responds to emergency calls according to established procedure and sound judgment.
* Uses paging system according to procedure.
* Responsible for communicating telephone system inefficiencies or repair needs.
* Updates telephone directory and maintains accurate listing of all extensions.
* Assists with other general office functions, such as mail processing, as requested.
* Attends meetings as required.
* Maintains strictest confidentiality both internally and externally.
* Performs related work as assigned.
Experience: Minimum of one (1) years' experience answering phones and scheduling appointments in a medical office/clinic setting required. Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR required. Ability to work effectively with physicians, patients, staff and the public.
Education: High School Diploma or equivalent required.