Job Details

BDC Customer Care Specialist

We're looking for a friendly, organized, and customer-focused BDC Customer Care Specialist to be the first point of contact for our dealership. The ideal candidate will be comfortable handling inbound and outbound calls, setting appointments, and providing exceptional service to every customer. If you have great communication skills, attention to detail, and enjoy working in a fast-paced environment, we'd love to meet you.

Why Work For Us?

At Twin City Dealerships, we believe in not just offering a job, but providing a fulfilling and supportive work experience. We value our employees and offer a comprehensive benefits package designed to support your personal and professional growth.

Our Benefits Include:

• Generous PTO
• 401(k) Contributions
• Health Insurance
• Vision and Dental Insurance
• Disability Insurance
• Life Insurance & Cancer Policies

Perks and Community Engagement:

• Family Day at Dollywood
• Annual Cruise Contest
• Community Support: We actively give back to the community, including donations to United Way of Blount County and an annual can drive.
• Partnership with Tennessee Center of Technology: We're passionate about fostering the next generation of talent. Through our partnership with the Tennessee Center of Technology, we hire students and donate vehicles and equipment to support their education.
• Saturday Lunches: Every Saturday, we treat our employees working that day to a catered lunch as a small thank you for their hard work.

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the Sales Managers and other sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the Sales Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Stay informed about new products, features,accessories, etc., and their benefits to customers
• Attend product and sales training as requested by Sales Managers
• Attend sales meetings
• Maintain a professional appearance

Requirements

• High school diploma or general education degree (GED)
• Sufficient reading skills to read, analyze, and interpret general business periodicals
• Strong writing skills to write reports,business correspondence
• Presentation skills to share information and respond to questions from groups of managers,clients, customers, and the general public
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver's license

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.