Job Details

The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimbles MEP Estimating software packages. This position focuses on our MEP Estimating products Auto. Bid, Accubid, and Estimation Desktop. You will:Assist customers with system setup, configuration, implementation and general software usage. Customer communication is a mix of e-mail, telephone, live chat and web-based support. Understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels, from knowledgeable IT to a basic end user with limited computer experience ?What Skills & Experience You Should Bring. Critical thinking and problem-solving skills. Strong troubleshooting ability with general computer systems. Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or r...Support Specialist, Technical Support, Support, Specialist, Technical, Construction