Job Details

Position Overview:We are looking for a Senior Business Analyst to join our team at ShyftLabs! The ideal candidate will bring 7+ years of experience in business analysis and data-driven problem solving, with strong technical skills and the ability to communicate effectively with executive stakeholders. This role will work closely with enterprise clients to understand business needs, translate them into actionable requirements, and deliver high-value digital solutions.

ShyftLabs is a growing data product company founded in 2020, working primarily with Fortune 500 companies. We deliver innovative digital solutions to accelerate business growth across industries, with a strong focus on creating measurable value.

Job Responsibilities

• Act as a Business Analyst for a Data implementation, focused on large financial data.
• Work with stakeholders to gather, refine, and document business requirements for CRM customization and data integration.
• Collaborate with data engineering and application development teams to ensure end-to-end orchestration of business and data workflows.
• Conduct data mapping, analysis, and validation across CRM, ERP, and other systems.
• Support the key transactional process by understanding data dependencies, integration points, and reporting needs.
• Create, refine, and clean up Jira stories to align with project requirements and Agile delivery.
• Partner with executives and stakeholders to communicate requirements, progress, and outcomes.
• Support API integration efforts to ensure related platforms interact seamlessly with upstream and downstream systems.
• Leverage SQL to analyze and validate data, perform transformations, and ensure reporting accuracy.
• Participate in workshops, demos, and executive presentations to align business objectives with system functionality.
• Ensure project deliverables meet scope, timeline, and quality expectations.

Basic Qualifications

• 7+ years of experience as a Business Analyst or Senior Business Analyst, with a strong focus on data and analytics.
• Proven experience with CRM implementations, including customization and integration.
• Strong skills in SQL, Python, Databricks, and Excel for data analysis and mapping.
• Experience working with APIs and integrating data across multiple platforms.
• Proven ability to document and manage requirements in Jira (including creating and refining stories).
• Strong proficiency in cloud data warehouses such as Snowflake or BigQuery.
• Hands-on experience with data analysis, reporting, and visualization tools (e.g., Looker, Power BI, Tableau).
• Exceptional executive communication and presentation skills, with experience interacting directly with senior stakeholders.
• Bachelor's or Master's Degree in Business, Information Systems, Computer Science, Engineering, or related discipline.

Preferred Qualifications

• Strong understanding of ERP systems, business process flows and integrations.
• Exposure to distributed source control (e.g., Git) and Agile/Scrum methodologies.
• Ability to identify and resolve data quality issues, ensuring reliability of insights.
• Strong interpersonal skills with the ability to influence stakeholders and drive consensus.
• Ability to work independently while contributing to a collaborative team environment.

We are proud to offer a competitive salary alongside a strong healthcare insurance and benefits package. This position is ideally hybrid, with three days per week in our clients Knoxville office. We pride ourselves on the growth of our employees, offering extensive learning and development resources.

ShyftLabs is an equal-opportunity employer committed to creating a safe, diverse, and inclusive environment. We encourage qualified applicants of all backgrounds to apply. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.