Job Details

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Communications Officer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Communications Officer checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide all Dollywood Company properties with Safety and Security Dispatch and Communication Services. To answer calls for service, from Hosts/Guests and dispatch those calls to the proper Entity/Host/Team/Guests for resolution. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Answer and field Emergency and Non-Emergency calls for service from hosts and guests
• Track and document the status, locations, and times of responders. Enter all info into CAD (Computer Aided Dispatch) in a timely accurate manner, documenting all details preventing any liability to SMC in any potential future litigations
• Dispatch Armed Security and Safety to calls relaying correct location. Provide all Safety Critical details of the call they are responding to. This ensures they bring the proper equipment which in a medical emergency could save life or limb
• Identify Emergency and Non-Emergency calls for service and prioritize accordingly
• Make Safety Critical Decisions accurately and rapidly while using good judgement and remaining calm in crisis situations
• Monitoring of alarm system and dispatching the appropriate response
• Monitoring of weather radar for any lightning strikes within 10 miles of park. Ensuring closure of specific attractions in turn keeping our guests/hosts safe
• Monitoring email and Group Me (In park text App) for operational and Security/Safety Concerns
• Entering of work orders to Maintenance as needed ensuring guest excellence and Safety/Security Concerns
• Coordination of response for outside agencies in Emergency Situations (Police, Fire, and EMS)
• Contact or alert guests and hosts by means of Park Pulse or other means as technology changes
• Contact hosts and PIC's on park via radio or phone relaying pertinent information
• Work in a fast-paced environment which can change at any time. Monitor multiple radio frequencies, answer telephone lines, answer radio traffic, while documenting all info into the CAD
• Willingness to successfully complete any other courses or training so prescribed by your supervisor
• Familiarization with park layout and all entry/exit points, gates, etc.
• Trained and able to communicate in accordance with FCC regulations

Education and Experience Required

• Must be at least 18 years old
• High School Diploma or equivalent required
• Computer skills are essential; experience with Microsoft Word, Outlook, and Excel is mandatory
• Must be able to type 25 wpm
• CPR/First Aid Certification or willingness to obtain within one year
• Able to pass drug/alcohol testing and criminal background checks

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood's core values through the lens of dignity and respect
• Must be open to new ideas and willing to lean new technology
• Must have the ability to multitask
• Must have the ability to remain calm and think quickly in high stress situations
• Must be punctual
• Must have an aptitude for handling emergency situations
• Must have a pleasant speaking voice and pleasant demeanor
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to operate/drive a company vehicle with valid TN driver's license
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to work outdoors
• Able to tolerate various temperatures while working outdoors
• Able to lift up to 50lbs, with assistance

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.