Job Details

Default Servicing Phone Agent

The Default Servicing Phone Agent is responsible for contacting past due customers on consumer checking accounts, credit cards, loans, lines of credit, real estate loans, and home equity lines of credit (HELOCs).

We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Essential Duties and Responsibilities:

• Negotiates and facilitates loan payment schedules for customers.
• Follows up on loan repayment agreements.
• Analyzes and determines future disposition of customer's account.
• Verifies and documents all applicable information into collection system.
• Attempts to negotiate payments via expedited payment methods.
• Handles all situations in a professional, ethical manner.
• Escalates special situations or problems, as necessary.
• Other duties as assigned.

Abilities:

• Ability to evaluate situations and make appropriate business decisions
• Ability to work in contact center environment, to include wearing a headset

Skills:

• Excellent computer skills with strong knowledge of email and Microsoft Office
• Strong verbal and written communication skills
• Attention to detail and ability to identify potential issues

Education and/or Work Experience Requirements:

• High school diploma or equivalent required.
• Bilingual (English/Spanish) a plus ability to communicate proficiently in both English and Spanish

Physical Requirements:

• Basic keyboarding or other repetitive motions
• Lifting/pushing objects
• Must be able to talk, listen and speak clearly on telephone
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.

Hours / Location:

• Set schedules available within hours of operation: Monday-Friday, 9:30 AM 6:00 PM. Average 40 hours per week.
• Must be available to train Monday-Friday, 9:00 AM 5:30 PM

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

Benefit Highlights:

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.