Job Details

Executive Director of IT Services

About the Company

Top private aviation & aerospace-focused university

Industry
Higher Education

Type
Educational Institution

Founded
1926

Employees
1001-5000

Categories

• Aerospace
• Education
• Universities
• Education/Training
• Services
• Training

Specialties

• aviation
• airlines/aviation
• aerospace
• aerospace engineering
• aeronautical science
• business
• defense & space
• engineering
• engineering physics
• e-learning
• flight training
• higher education
• and research

About the Role

The Company is in search of an Executive Director of IT Services to provide strategic and operational leadership for its IT support services. The successful candidate will be responsible for a wide range of IT functions, including first-level help desk support, desktop computing, AV systems, and classroom technology. This role involves being a key liaison between IT and the university community, ensuring that technical concepts are effectively communicated in business terms. The Executive Director will also oversee technology refresh cycles, capacity planning, and the establishment of service level agreements to optimize IT services. Collaboration with IT security, infrastructure, and other key initiatives is essential, as is the management of vendor relationships and budgets. Applicants for the Executive Director of IT Services position at the company should have a B.S. in computer science, business, leadership, or a related field, with ITIL certification preferred. The role requires exceptional communication, interpersonal, and leadership skills, as well as a proven track record in building and managing high-performing, customer-focused teams. Experience in help desk operations, service level agreements, and enterprise IT environments is necessary, with a preference for those who have worked in higher education IT. The ideal candidate will be adept at problem-solving, decision-making, and aligning technology services with institutional priorities, and will be committed to the core values of continuous improvement, accountability, teamwork, and resilience.

Hiring Manager Title
Vice President and Chief Information Officer

Travel Percent
Less than 10%

Functions

• Non-Profit Management
• Information Technology