Job Details

Your Title: Application Customer Support Job Location: Knoxville, Tennessee Hours: M-F 9 am-6 pm EST - Our Division: Architects, Engineers, Construction and Owners (AECO)Are you ready to be a vital part of a team that empowers customers and solves complex challenges in a dynamic tech environment? What You Will Do. As an Application Customer Support specialist, you will be the first point of contact for our customers, providing essential support for six key products. You'll interface internally with a supportive team application specialists and your direct manager, and externally with a diverse range of customers, from end-users to IT professionals. Serve as a vital liaison between customers and Trimble, providing enterprise-level support for products and services. Answer customer inquiries through various channels, including phone support (50%), email, chat, and screensharing. Resolve issues, coordinate escalation procedures, and contribute to the delivery of support, training, and oth...Support, Representative, Support Specialist, Customer, Application, Construction, Manufacturing