Job Details

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Warehouse Processing Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Warehouse Processing Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Warehouse Processing Team Member performs functions directly related to accurately counting and pricing/ticketing merchandise and organized inventory accordance with safety guidelines and Dollywood Company procedures. This Host will also provide operational support and facility upkeep to the Dollywood Company Warehouse.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Hosts will be responsible for processing all merchandise product
• Hosts must follow all policy and procedures relating to Inventory Control including, but not limited to receiving, price ticketing, processing paperwork, inventory audits, product transfers and orders at warehouse or any Dollywood property
• Match packing slip/transfer document with orders, verify counts and communicate discrepancies
• Maintains a high degree of attention to detail and concentration to sustain an ordinary routine with minimal supervision
• Represents the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow host
• Follows all Merchandise Operational Policies and Procedures effectively and adheres to all Merchandise Safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Supports all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment
• Supports Warehouse delivery team with pickups and deliveries, as needed. Host ensures they are to date on all company and divisional communications through communication boards and binders
• Supports and exhibits behaviors that are in alignment with our Company Vision, Mission, and Core Values
• Protects the privacy and security of our guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be minimum 18 years of age
• High School diploma or the equivalent
• Previous warehouse work experience
• Computer experience operating Microsoft Office Programs, running reports and inventory systems
• Must have a valid driver's license with proof of auto liability insurance
• Must successfully complete a pre-employment background check including motor vehicle

Knowledge, Skills, and Abilities

• Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must respond appropriately to workplace changes, and resolve issues in a positive manner
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be willing to constantly improve
• Must have good written and verbal communication skills
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be able to safely operate pallet jack, dolly and other tools within Dollywood safety guidelines, training available
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Able to display and live out our Lead With Love principles by being: patient, kind, truthful, unselfish, forgiving, ad dedicated
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to have manual dexterity necessary to complete all job duties
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to tolerate a fast-paced, hectic environment
• Able to be flexible to handle frequent changes in priorities
• Able to tolerate temperatures of 0 to 140 deg
• Able to work outdoors
• Ability to move about and react quickly in emergency situations
• Able to tolerate detergents and chemicals
• Able to lift 50 lbs. with assistance
• Able and willing to perform other duties as assigned

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.