Job Details

As an Application Customer Support specialist, you will be the first point of contact for our customers, providing essential support for six key products. You'll interface internally with a supportive team application specialists and your direct manager, and externally with a diverse range of customers, from end-users to IT professionals. Serve as a vital liaison between customers and Trimble, providing enterprise-level support for products and services. Answer customer inquiries through various channels, including phone support (50%), email, chat, and screensharing. Resolve issues, coordinate escalation procedures, and contribute to the delivery of support, training, and other related processes. Maintain high customer satisfaction and ensure the effective use of applications. Benefit from opportunities for career advancement, with employee ideas, ambition, and contributions regularly rewarded. Experience unparalleled support and respect from all levels of the organization. Work in a c...Support, Representative, Support Specialist, Customer, Construction