Job Details

Since 1947, Harrison Construction Company, a CRH company, has been the preferred source for aggregate materials throughout eastern Tennessee and western North Carolina. Committed to quality, service and safety, our integrated products and services enable us to build and manage site development projects from concept through construction.

Position Overview

You'll provide excellent customer service and support to external and internal customers, which includes customer phone calls, inquiries, and research. You will also establish and maintain effective working relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills. Investigation and follow-up on pricing and products with customers, sales staff, and preparing the required support documentation will be an important part of this role.

Key Responsibilities (Essential Duties and Function)

• Maintain excellent internal and external customer relations:
• Respond timely and professionally to internal and external customer inquiries and information requests. Research questions to determine the problem and communicate any corrective action that is required.
• Provide support and information to sales staff on customer billing questions and credit preparation
• Provide support to dispatch/scale staff on inquiries and corrections required.
• Work as a team member to achieve departmental goals.

• Processing of Material Pricing:
• Daily processing of aggregate & ready-mix orders for invoicing in the point-of-sale databases accordingly to meet established timelines and SOX controls.
• Weekly processing of approved credit invoices in both the accounting and point-of-sale databases.
• Prepare daily reconciliations of yardage and tonnage and report information as required.
• Backup for other material pricing staff as assigned.

• Point-of-Sale System Maintenance (Libre and Command series)
• Set up customer projects and maintain all internal and external pricing.
• Maintain the item master file, zones, surcharges, etc.

• Internal Controls and Documentation
• Maintain authorized backup for all customer pricing.
• Maintain audit control logs.
• Create and maintain documentation for material sales processing for accounting point-of-sale and document imaging systems.

• Other Duties:
• Perform all duties according to CRH Internal SOX and Fraud Controls.
• Maintain confidentiality of company information; written and verbal.
• Observe company safety standards and maintain safe work environment.
• Filing, other duties and specialized projects as assigned.
• Regular and timely attendance. This is an in-office position.
• Participate in and promote an inclusive work environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Qualifications

• Must have keen attention to detail when reviewing large volumes of data.
• Excellent written/verbal communication, and organizational skills with the ability to meet tight and/or competing deadlines.
• Excellent customer service skills required when working with a variety of departments, and internal/external customers.
• Excel skills required with the ability to maintain and work within complex spreadsheets and utilize various formulas.
• PC and Microsoft Office knowledge required.
• Ability to thrive in a fast-paced and ever-changing environment.

Preferred Qualifications

• Previous accounting and/or business, preferably order entry and billing experience.
• Accounting or Finance Degree preferred but not required.
• Preferred previous experience in point-of-sale systems (i.e. APEX, Command series).
• Previous experience in building materials (asphalt, aggregates, ready-mix concrete) or related industries a plus.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Harrison Construction Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.