Job Details

Job Title

Position Overview: You'll provide excellent customer service and support to external and internal customers, which includes customer phone calls, inquiries, and research. You will also establish and maintain effective working relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills. Investigation and follow-up on pricing and products with customers, sales staff, and preparing the required support documentation will be an important part of this role. Join us and play an integral part as we stand together to reinvent the way our world is built.

Key Responsibilities

1. Maintain excellent internal and external customer relations:

• Respond timely and professionally to internal and external customer inquiries and information requests. Research questions to determine the problem and communicate any corrective action that is required.
• Provide support and information to sales staff on customer billing questions and credit preparation.
• Provide support to dispatch/scale staff on inquiries and corrections required.
• Work as a team member to achieve departmental goals.

2. Processing of Material Pricing:

• Daily processing of aggregate and ready-mix orders for invoicing in the point-of-sale databases accordingly to meet established timelines and SOX controls.
• Weekly processing of approved credit invoices in both the accounting and point-of-sale databases.
• Prepare daily reconciliations of yardage and tonnage and report information as required.
• Backup for other material pricing staff as assigned.

3. Point-of-Sale System Maintenance (Libre and Command series):

• Set up customer projects and maintain all internal and external pricing.
• Maintain the item master file, zones, surcharges, etc.

4. Internal Controls and Documentation:

• Maintain authorized backup for all customer pricing.
• Maintain audit control logs.
• Create and maintain documentation for material sales processing for accounting point-of-sale and document imaging systems.

5. Other Duties:

• Perform all duties according to CRH Internal SOX and Fraud Controls.
• Maintain confidentiality of company information; written and verbal.
• Observe company safety standards and maintain safe work environment.
• Filing, other duties and specialized projects as assigned.
• Regular and timely attendance. This is an in-office position.
• Participate in and promote an inclusive work environment.