Job Details

McDonald's Field Operations Consultant

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Field Operations Consultant Role

The Field Operations Consultant role is for you if you're interested in working collaboratively with multimillion-dollar business owners to assess their restaurants and offer them solutions to run their businesses. Our cohort training program is designed to provide a smooth transition into McDonald's so don't worry if you are willing to learn and work hard, we will provide the know-how. You will receive coaching from industry leaders who want you to succeed and take pride in developing future leaders at McDonald's. The initial program includes interactive sessions with the US Operations team, Restaurant Training, and building your restaurant performance expertise to conduct consultative visits of our restaurants. Field Operations Consultants travel for consultations with restaurant owners to evaluate restaurant operations and consult to help each multimillion-dollar restaurant operate at peak efficiency levels to deliver top-notch results. You will develop holistic restaurant operations skills during rotations and training that you can apply to your role. As you acquire those skills our Field Leads will look for you to provide guidance in your area of expertise to Operators in the field who request it. You will have the opportunity to partner with operations management and leadership prior to their consultations with the franchise restaurants. In addition, the capabilities you will acquire set you up for a variety of career paths depending on your interests and strengths, so know that beginning your career at McDonald's is choosing to give yourself options.

Job Responsibilities

Launch your career as you:

• Conduct objective evaluations to analyze restaurant performance across customer experience and operations
• Protect the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
• Partner with and support franchisees and restaurants
• Recognize patterns and develop expertise around common restaurant performance issues
• Travel to restaurants to perform site visits
• Develop expertise in Restaurant Department Management systems
• Evaluate root causes impacting franchise restaurant operations
• Are open to additional relocation

Other Notes

Travel for this role typically requires driving to locations up to 5 hours away, and may require hotel stays. May require occasional overnights.

Qualifications

You're a strong candidate if you:

• Are a Senior working towards a Bachelor's degree or have recently graduated
• Are willing to travel and relocate
• Can act as an accurate, consistent evaluator who relies on measurable facts and observations.
• Focus on strong attention to detail and ability to keep reports and evaluations organized
• Effectively manage time to keep up with a demanding evaluation and travel schedule
• Can develop trust-based and ethical relationships with key partners
• Understand drivers of financial performance
• Communicate well and can adapt based on the audience
• Are committed to a culture of inclusiveness

Compensation

You'll be lovin' our compensation and benefits package, which includes:

• A highly competitive starting salary rate of $75,000
• Relocation Assistance
• Eligibility for a Company Car
• Generous paid time off
• Eligibility for Target Incentive Plan (annual bonus)
• Health benefits
• 401k matching contributions
• Educational Assistance
• Matching Gifts Program

Additional Information: Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone.