Job Details

Why Consider This Job Opportunity

Salary up to $120,000
Incentive bonus plans available
Comprehensive medical, dental, and vision benefits
Generous paid time off packages, including 10 paid holidays
Opportunities for career advancement within a growing tech company
Flexible remote work arrangement available for candidates in certain states

What to Expect (Job Responsibilities)

• Drive adoption, product utilization, and customer satisfaction for the RapidDeploy product line


• Develop and maintain strong customer relationships, transforming customers into advocates


• Track and secure customer renewals as part of long-term relationship management


• Collaborate cross-departmentally with teams such as Project Management, Support, and Account Management


• Identify and propose expansion opportunities to enhance customer value and engagement

What is Required (Qualifications)

• Minimum of 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS


• Proven experience managing complex customer relationships in a SaaS environment


• Strong understanding of cloud computing, enterprise SaaS software, and data analytics


• Ability to communicate effectively with both technical and non-technical teams


• Legal authorization to work in the U.S. indefinitely is required

How to Stand Out (Preferred Qualifications)

• Experience in public safety or emergency services


• Familiarity with Customer Success KPIs and metrics


• Proficiency in Salesforce.com, HubSpot, and/or Gainsight


• Demonstrated creativity in customer engagement and problem-solving


• Experience in a fast-growing tech company or public safety agency

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.