Job Details

At Thompson Truck Group our desire is to be your employer of choice. Our employees are part of our family and allow us to uphold our mission everyday.

At Thompson Truck Group, our mission is to forge lasting relationships with those we serve through legendary customer experience and service. As one of the nation's premier International Truck dealerships spanning multiple locations, we have a large inventory of new and used trucks and trailers and provide comprehensive options for leasing, services, and parts to keep the industry moving forward.

Guided by our core values of Humility, Persistence, Respect, and Lasting Relationships, we cultivate a culture that champions collaboration and advancement for our valued customers, employees, and the communities we support.

With our large new and used equipment inventory, extensive parts inventory, and full-service capabilities, Thompson Truck Group is uniquely qualified to satisfy your needs. We call it the "Thompson Advantage," and our team of local experts is ready to help you succeed.

Our employees and the company's involvement in the community have helped TTG grow and improve the quality of life in the community to assure continuing growth into the future.

What We Offer:

• Health, dental and vision insurance
• 401(k)
• Life insurance
• PTO/ Holiday Pay

Purpose:

Responsible for selling a broad range of OEM products, aftermarket parts and service business within a designated territory. Develops new and maintains existing relations in person and via telephone as a trusted business partner, assessing the customers' needs.

Essential Duties and Responsibilities:

• Knows and understands the customer's business.
• Prospects for new customers
• Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
• Responsible for achieving an established individual monthly sales goal.
• Knows the product lines.
• Communicates parts orders to parts phone room sales staff. Advises whether status is stock or emergency.
• Checks with customers to ensure that delivery date of non-stock items is acceptable before ordering.
• Advises counter person on delivery instructions.
• Obtains Sales Managers' approval for any special pricing.
• Follows up on parts orders to ensure that customers have been served properly.
• Coordinates service sales calls with service department
• Tracks customer calls and information within Sales Force
  • Updates customer records to reflect changes to names, addresses, email addresses.
• Completes expense reports timely.
• Acts as a public relations liaison for the dealership.
• Listens to and resolves customers complaints regarding products or services.
• Operating a vehicle is a safe manner, maintaining a safe driving record.
• Monitor all local competition and recommend competitive strategies.
• Maintains a professional appearance.
• Maintains company vehicles including cleanliness and regular maintenance.
• Continues professional development through online and in person courses or events.
• Occasional overnight travel for regional dealer training.
• Complete daily Vehicle Inspection Report prior to leaving for daily deliveries and submitting through established procedures.

SKILL, TRAINING AND EDUCATION REQUIREMENTS & PREFERENCES

The Outside Parts Sales requires a number of basic skills, including:

• Valid Driver's License
• Must be self-motivated and have good written and verbal communication skills.
• Must conduct oneself in a professional manner.
• Must be a team player with a strong sense of commitment to the customer.

Elements that are preferred, but not required for the Outside Parts Sales, are:

• Knowledge of parts.
• Experience with Microsoft programs and applications currently in use at this location.
• Sales experience.
• Good Customer Service Skills.