Job Details

Associate Director Systems - Office of Financial Aid and Scholarships - UTK

The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville invites applications for the Associate Director of Systems. This on-campus position with some hybrid/remote schedule flexibility reports to the Director of Financial Aid & Scholarships and leads the financial aid systems strategy, including Banner Financial Aid, Department of Education systems, and third?party solutions.

Minimum starting salary: $71,792. Final compensation will be determined based on the candidates qualifications and experience.

Responsibilities

• Visionary, strategic and technical lead for financial aid systems at UTK.


• Oversee Banner Financial Aid module and integrated technologies, Department of Education systems, and other third?party solutions.


• Directly supervise two Financial Aid System Analysts; provide leadership, coaching, and professional development.


• Drive automation, predictive analytics, and student?centered system design to improve access, retention, and success.

Qualifications

• Required Education and Experience: Bachelors degree; minimum five years of progressive full?time professional experience in student systems management at a college or university; expert knowledge of Financial Aid Systems; knowledge of federal financial aid regulations; at least one year of supervisory experience.


• Preferred Education and Experience: Experience in financial aid administration or enrollment management technology; experience with ODS Oracle, PL/SQL, Web Tailor, and/or Argos; experience with financial aid software such as SAIG, File Transfer Programs (FTP), ELM, COD, CPS and NSLDS; experience with Ellucian Banner.


• Required Knowledge, Skills, And Abilities: Ability to work in a fast?paced, multi?faceted profession; excellent interpersonal communication skills; ability to work independently; knowledge of systems included in above descriptions; knowledge of the principles and techniques of computer systems documentation and forms design is helpful; knowledge of federal and state regulations governing financial aid programs is beneficial; demonstrated ability to lead teams in a dynamic environment; strong project management, communication, and collaboration skills; technical expertise in student information systems with the ability to envision and implement innovative solutions; commitment to continuous improvement, equity, and student?focused service delivery.


• Preferred Knowledge, Skills, And Abilities: Proficiency with Ellucian Banner ERP; experience with ODS Oracle, PL/SQL, Web Tailor, Argos; familiarity with federal systems (COD, NSLDS, CPS, SAIG), loan processing tools, and automation platforms; background in applying technology to business process improvement in higher education.

Benefits

University of Tennessee employees are eligible for a comprehensive benefits package including generous paid leave, flexible work arrangements, education benefits, retirement and deferred compensation plans, and medical, dental, and vision insurance.