Job Details

Essential Job Functions:

• Manage a large portfolio of customer accounts by staying organized, prioritizing tasks, and using strong time management skills to meet collection goals
• Monitor aging reports and follow up on overdue accounts
• Resolve billing discrepancies and customer disputes
• Maintain accurate records of collection activities and communications by documenting in the company's system
• Collaborate with sales and customer service teams to support account resolution
• Prepare reports for management on collection status and risk exposure
• Assist with legal documents for the Corporate Credit Manager, as needed

Knowledge and Skill Requirements:

• Strong understanding of credit principles, collections processes, and financial documentation
• Proficiency in ERP systems and Microsoft Excel
• Excellent communication, negotiation, and conflict resolution skills
• Ability to analyze data and make informed decisions
• High level of accuracy and attention to detail

Education Requirements:

High school diploma, GED or equivalent required

Associate or Bachelor's degree in Accounting, Finance, or related field preferred

Leadership Responsibilities:

While this role does not include direct supervisory duties, the specialist will:

• Take ownership of assigned accounts and collection strategies
• Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding) and Accounts Receivable write-offs
• Provide insights and recommendations to leadership on credit risk trends

Preferred Experience and Skills:

• Experience in manufacturing, industrial, or heavy equipment industries is a plus
• Knowledge of lien laws, collections regulations, and dispute resolution practices
• Ability to work independently and manage multiple priorities

Physical and Mental Requirements:

• Ability to sit for extended periods and work at a computer
• Clear verbal and written communication
• Strong focus and mental agility for handling complex account issues

Work Environment:

• Office-based role with standard business hours - Typically, Monday through Friday 8:00-5:00pm.
• Collaborative team setting with cross-functional interaction
• Occasional flexibility required during month-end or audit periods

Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work, and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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