Job Details

AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.

What we offer

• Full-time opportunities available (32 hours +).
• Base pay is $17.00 per hour.
• Additional pay incentives/shift differentials.
• Hiring for afternoons, evenings, and weekends.
• Remote work schedule.
• Computer equipment provided.
• Paid training provided.
• Benefits package (full time employees).
• Career growth opportunities.
• $500 Employee Referral Bonus with no cap.

Overview

The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patient's needs prior to the patient speaking with a nurse.

Essential Duties and Responsibilities

• Answers incoming calls using approved scripting in handling emergency and non-emergency calls.
• Identifies and forwards calls promptly to nurses through the phone screening process.
• Documents non-medical information such as physician referral.
• Communicates promptly issues of concern to management.
• Maintains confidentiality of all protected health information and other TeamHealth related information

REMOTE: TRAINING CLASS DATES

100% ATTENDANCE IS REQUIRED

December 8 thru December 12, Monday-Friday 9am-5pm EST
December 15 thru December 19, Monday-Friday 11am-7pm EST

Job Requirements:

Qualifications / Experience

• High School Diploma or GED required.
  Associate's Degree preferred.

• 1+ years of customer service experience required.
  Inbound call center experience preferred.
• 1+ years of healthcare experience desired.
• Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred.
• Intermediate to proficient computer skills.
• Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate.
• Excellent listening and comprehension skills to determine key information by patient.
• Ability to handle confidential information.
• Accurately process and document information ensuring data integrity.

Remote Workstation / HIPAA Requirements

Must have a high speed internet connection.
Workstation must be located in a room where door can be locked.
Desk should be large enough to hold 2 monitors, computer and accessories.