Job Details

IHOP, a beloved brand known for its high-quality breakfast offerings and family-friendly atmosphere, is seeking a dedicated and enthusiastic Shift Manager for our Merchants Center location.

The Shift Manager will be responsible for ensuring the smooth operation of the restaurant during shifts, leading a team of staff to provide exceptional service, maintaining high food quality standards, and upholding the IHOP brand values.

IHOP holds great opportunities for you in this entry level leadership position. And joining our team comes with a big stack of values - growth and development opportunities and an atmosphere where you can build lifelong friendships and memories with your Team.

Starting pay $15 an hour.

Weekends required.

BENEFITS

• Paid Vacation
• Health Insurance
• Dental Insurance
• Vision Insurance
• Free Shift Meals
• Family Discounts
• On the Job Training
• Advancement Opportunities
• Discount Program (includes travel, gyms, cell phones, restaurants, auto purchases, apparel, and electronics)

RESPONSIBILITIES

• Oversee daily operations of the restaurant during assigned shifts, ensuring compliance with health and safety regulations, company policies, and service standards.
• Ensure a high level of guest satisfaction by addressing customer inquiries and resolving complaints efficiently and professionally.
• Supervise, train, and motivate staff to deliver outstanding customer service.
• Foster a positive and productive work environment.
• Help achieve sales targets and maintain profitability.
• Maintain accurate records of employee performance, inventory, and sales reports. Provide recommendations for improvements when necessary.
• Assist in monitoring inventory levels, ordering supplies, and managing food costs. Ensure that there are always adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and other miscellaneous supplies for your shift.
• Handle finances and make a daily run to the bank when needed

QUALIFICATIONS

• Previous experience in a supervisory or management role in the restaurant industry preferred.
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills.
• Knowledge of food safety regulations and practices.
• Ability to work flexible hours, including weekends and holidays.
• Proficient with point-of-sale (POS) systems and restaurant management software.
• Willingness to undergo a background check upon hire
• Leadership skills

If you are a driven, passionate individual who thrives in a fast-paced environment, we want you to join our team at IHOP in Knoxville! Please apply to become a part of our family and help us serve up delicious memories, one pancake at a time!