Job Details

Clinical Documentation Improvement Manager

Full-Time, 80 Hours Per Pay Period, Day Shift

Covenant Health Overview:

Covenant Health is East Tennessee's top-performing healthcare network with 10 hospitals and over 85 outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area's largest employer with over 11,000 employees.

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.

Position Summary:

The Manager of Clinical Documentation Compliance develops, implements and oversees all activities of daily operations and supervision of employees for the system clinical documentation improvement department. This program supports accurate physician documentation for medical necessity, coding and billing of clinical services.

Responsibilities include interviewing, hiring and training new employees; and developing a consistently reliable service that adheres to quality, budget, and timeliness.

The Manager of CDI has responsibility for the documentation accuracy to meet coding guidelines and medical necessity for payor authorizations as well as regulatory and organizational requirements.

Responsibilities

Clinical Documentation:

• Develops, implements and evaluates a system-wide clinical documentation improvement (CDI) program that ensures compliance with medical necessity and coding documentation to assure correct reimbursement for the clinical services provided.
• Directs a centralized clinical documentation operation to service the acute care entities of Covenant Health, which includes the oversight, planning, and maintenance of daily activities and special projects as necessary to achieve and maintain business objectives.
• Develops departmental policies and procedures, objectives, quality assurance programs and safety standards.
• Oversees the planning direction and supervision of all clinical documentation improvement activities.
• Monitors the various reports to assure re-direct staff work processes to meet goals set relative to CDI annual expectations and payor and regulatory denials.
• Annual operating and capital budgeting.
• Monitors for changes in Coding laws and regulations, and assures that any necessary revisions are made to the policies, procedures, queries and documentation guides in a timely manner.
• Conducts special departmental studies in which clinical documentation and reimbursement problems are identified. Makes recommendations for improvement and monitors compliance with recommendations.
• Oversees the development and implementation of the continuing education programs for the CDI, coding and medical staffs, providing direct and indirect training programs for the system medical staff and monitoring compliance.
• Participates in facility Revenue Cycle Teams and provides regular clinical documentation feedback on program objectives.
• Works closely with KBOS, RAC Physician Advisors, Utilization Management, Quality Management and Coding personnel to assure that close linkages is maintained with special reference to billing and collection issues. Works on identified issues relative to denials of payment, as it relates to coding.
• Local travel required.

• Quality:

• Identifying quality issues related to clinical documentation.
• Works with facility medical staff Quality and UM committees to identify and address documentation issues that impact physician practice and hospital quality standards.
• Stays abreast of national quality trends and identifies clinical documentation elements that will need incorporation in care designs.
• Provides a direct clinical documentation quality link with case management function.
• Other related duties as assigned.

Qualifications

Minimum Education: Bachelor's degree or an equivalent combination of post-secondary education and directly applicable professional experience is required. Knowledge of CPT, HCPC and ICD-9-CM coding, third-party regulations and managed care practices required.

Minimum Experience: Three (3) years supervisory experience in related health field required, acute care experience preferred. Familiarity with the Joint Commission, state and financial regulatory approach mandatory, as well as hospital finance, needed. A minimum of five (5) years experience in documentation/coding compliance auditing and/or case management with specific experience in CDI required. Must be able to work independently and as a team member. Possesses a strong work ethic. Must demonstrate excellent written and oral skills.

Licensure Requirements: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred.