Job Details

IT Support Specialist

East Tennessee Human Resource Agency

Duties/Responsibilities

• Provide technical support to the organization's end users in a timely and professional manner via direct interaction, remote desktop, telephone, and email.
• Install, troubleshoot, maintain, and upgrade Windows PC hardware and software.
• Create / modify employee accounts in Active Directory.
• Assign appropriate security permissions and access to software, as authorized by management-level / supervisory staff.
• Accurately document resolutions of issues in help desk ticketing system.
• Test / deploy new OS images.
• Assist IT team to ensure efficient operation of the organization's IT environment.
• Maintain accurate inventory database for tracking all IT equipment.
• Collaborate with IT team members to assist with infrastructure upgrades and transitions.
• Manage the organization's anti-virus end-point security software.
• Provide support with complex projects as requested by IT administrators.

Why Join Our Team

• Monday - Friday
• No weekends

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Non-profit Organizations

Location: Knoxville, TN