Job Details

About Us:

At H&R Block, we believe in the strength of community and the impact of helping one another. Our core mission is to provide exceptional support and inspire confidence in our clients, associates, and communities all over. We foster a high-performing and inclusive culture, where every individual feels valued and empowered.

We are committed to ongoing improvement and have launched a long-term initiative known as Block Next. This visionary roadmap emphasizes innovation, enhances client experience, and promotes sustainable growth. Our goal is to redefine how we collaborate, serve our clients, and lead within our industry.

If you are passionate about embracing challenges, making a positive impact, and are eager to help others, we invite you to explore opportunities with us.

Your Role:

As a Multi-Unit Operations Leader, you will oversee multiple H&R Block tax offices. Your leadership and people management skills will be pivotal in guiding customer-focused teams to excel during the busy tax season.

In this key management role, you will develop your team, enhance client experiences, and meet growth objectives for three tax offices. No prior tax preparation experience is necessary to apply.

Begin your journey with a flexible part-time schedule in the fall, transitioning to a full-time role from January to April. This position requires in-person work and involves evening and weekend hours as needed.

Key Responsibilities:

• Manage staffing, operations, and logistics across multiple offices with support from Associate Team Leaders.
• Collaborate with the District General Manager to implement growth plans and client objectives, including local partnerships and community engagement.
• Assist in recruiting and interviewing candidates for tax office associate roles.
• Conduct regular performance reviews and liaise with the Associate Relations Center to address associate concerns.
• Foster an engaging work environment across all offices through training, coaching, and recognition of outstanding contributions.
• Lead daily team meetings and communicate vital information to associates.
• Create and maintain work schedules, ensuring accurate timekeeping and labor management.
• Travel between office locations as required.
• Prepare tax returns as needed after completing the Income Tax Course or Tax Knowledge Assessment.

What You Bring:

• Experience in people management and a proven ability to mentor and develop team members.
• A track record of successfully executing growth plans and fostering a culture of development.
• Strong decision-making ability and adaptability in a fast-paced environment.
• Excellent interpersonal and communication skills with a focus on client satisfaction.
• Proficiency in MS Office and other related technologies.
• Bachelor's degree in a relevant field or equivalent work experience.
• Completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

Preferred Qualifications:

• Experience managing multiple units in retail, restaurant, banking, or similar industries.

Why Join H&R Block?

We prioritize our employees' well-being by offering a range of benefits tailored to support your health, well-being, and financial security.

• Access to an Employee Assistance Program with Health Advocate.
• Engagement in our BetterYou well-being program to help cultivate healthy habits.
• Support for neurodiversity and caregivers within your family.
• Exclusive discounts on everyday products and services.
• Benefits with eligibility requirements: Medical Coverage, 401k Retirement Plan, and Employee Stock Purchase Plan.

Our Commitment to Community:

At H&R Block, we are dedicated to fostering a Connected Culture where trust and support thrive. We strive to create an environment that welcomes individuals to express their true selves and fosters a sense of belonging within the team.

By joining us, you will become part of a reputable workplace celebrated on various Best Companies lists, working alongside colleagues who are committed to mutual growth and support.

H&R Block is an equal opportunity employer, celebrating diversity in the workplace regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, expression, or veteran status.

If you are eager to make a difference, H&R Block is the place for you.

*Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.