Job Details
Customer Relationship Specialist x6
2025-11-08 The Planet Group Knoxville,TN
Description:
As a Customer Relationship Specialist, you'll be the voice of the brand, ensuring a seamless and high-quality experience for customers. You'll collaborate with sales professionals, manage inquiries across multiple channels, and support account and order processes. This is a great entry point for those interested in growing into a sales or customer service career.
Responsibilities / Essential Duties
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Job Description
Job Title: Customer Relationship Specialist
Contract - On-Site- Nashville, TN
Must Haves:
- Associate/Bachelor's degree or equivalent experience
- 5 years in call center/inside sales
- Strong communication skills
- Proficiency in Microsoft Office
- Knowledge of customer service principles
- Comfortable with telephony and technology
- Ability to thrive in a fast-paced environment
As a Customer Relationship Specialist, you'll be the voice of the brand, ensuring a seamless and high-quality experience for customers. You'll collaborate with sales professionals, manage inquiries across multiple channels, and support account and order processes. This is a great entry point for those interested in growing into a sales or customer service career.
Responsibilities / Essential Duties
- Act as a liaison by managing both incoming and outgoing calls, emails, or live chat support
- Ensure the best experience possible, regardless of the communication channel
- Collaborate with sales professionals to deliver a high-end customer experience
- Take ownership of account interactions from start to finish
- Provide thoughtful, personalized responses to a variety of customer requests, including:
- General inquiries
- Account creation
- Pricing
- Product orders/returns
- Billing inquiries
- Payments
- Engage in upselling and cross-selling opportunities (a great starting point for a sales career)
- Contribute to team success by achieving individual and team goals and objectives
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.