Job Details

Associate Director, Solutions Consultant

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agilityallowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.

With our latest $1.5B valuation, we're on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.

Key Responsibilities

• Lead and Manage the Onboarding Team: Oversee a team of CRE and CLA Solutions Consultants, guiding them to deliver exceptional onboarding experiences. Ensure the team understands and executes the onboarding strategy
• Client Interface and Relationship Management: Act as a senior point of contact for key clients during the onboarding phase. Build strong relationships with clients, understand their needs, and ensure those needs are met through tailored onboarding solutions
• Onboarding Process Design: Develop and continuously improve upon the onboarding process to align with client needs and accelerate time to value
• Team Development and Training: Mentor and train team members on best practices, new product features, and effective client communication strategies. Foster a collaborative environment that encourages continuous learning and improvement.
• Metrics-Driven Success: Define, track, and execute against performance metrics, including: Time to Value, ARR onboarded, CSAT, team utilization, and more
• Cross-Functional Leadership: Collaborate with product, sales, and customer success teams to ensure the onboarding process is integrated with the broader client journey. Advocate for necessary platform enhancements to meet client needs.

Qualifications

• 7+ years of experience in the Commercial Real Estate (CRE) Finance Industry
• 3+ years of experience in FinTech or SaaS project management
• Proven experience leading and managing a team, particularly in client onboarding or similar customer-facing roles.
• Strong interpersonal and relationship-building skills with a focus on client satisfaction.
• Ability to drive process improvements and adapt to changing client needs.
• Excellent communication and leadership skills, with the ability to mentor and guide team members.
• Strong problem-solving abilities with a proactive approach to overcoming obstacles.

Built's salary range for this position is $180,000-$225,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

The rare opportunity to radically disrupt an industry

Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k

Robust compensation package including base salary and equity

Flexible working hours, paid family leave, ERGs & Mentorship opportunities

Learning grant program to support ongoing professional development

Our company is made up of passionate people who are driven in a variety of disciplinesand each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it's our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we're committed to ensuring that these ideals are at the forefront of everything we do.