Job Details

Tech Center Front Desk Customer Service and Benefits Specialist

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work...make the decision to work where you are valued!

Join the McNabb Center Team as the Tech Center Front Desk Customer Service and Benefits Specialist today!

The Tech Center Front Desk Customer Service and Benefits Specialist

JOB PURPOSE/SUMMARY

Summary of position:

• Direct knowledge of the electronic medical records (AthenaHealth) will be required.
• Excellent verbal and written communication, presentation and interpersonal skills.
• Exemplary organization skills and the ability to multi-task and prioritize work.
• Knowledge of patient needs, clinical workflow, being able to identify caller's needs and route appropriate is necessary.
• Also working with all departments of the organization is required.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

This position works at the front desk in the lobby of the Tech Center Admin Building.

1. Front Desk

• Open and Close front office at the designated times, ensures all coffee pots are off and doors are secure.
• Identifies caller's needs and route appropriately.
• Greet and direct visitors, board members, and vendors.
• Maintaining mail area- add and remove names as needed, stamp mail as needed and distribute to appropriate staff.
• Prepare courier bags daily for delivering for each location.
• Working with all departments of the organization as a liaison for information.
• Remain familiar with emergency codes for Center emergencies and Center evacuations as well as center procedures.
• Cares for and waters the living wall and all other plants in the front lobby.

2. Client Benefits

• Sets up Medical record number for client including the immediate number as well as complete data entry of demographic information.
• Receives cash payments from clients, staff and other programs writes receipt, maintains cash box.
• Works to ensure confidentiality and privacy policies are fully implemented.
• Ensures that verifications for client have been entered into practice mgmt. software correctly and timely.
• Ensures that each client is eligible for the service they are receiving prior to time of service.
• Assist Client calls with appointment links when needed.

3. Administrative Duties and Expectations

• Makes sure all CARF standards regarding patient issues are met and all support staff working for this position understands as well as abides by these standards.
• Notifies Director of any issues, IT or facilities related.
• Attends scheduled meetings without tardiness.
• Submits timesheet and other paperwork by due date determined by Supervisor.
• Keeps productivity to at least 95% accurate without errors.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

COMPENSATION:

• Starting salary for this position is approximately $16.61 /hr based on relevant experience and education.

Schedule:

• This position has a work schedule of 8:00 am until 5:00 p.m.
• 40 hours a week.
• 80 hours per pay period.

Travel:

• Must be capable of driving a van and also transporting clients in personal vehicle.

Equipment/Technical Competency:

• Must be comfortable with computers and technology.

Equipment/Technology:

• Computers, Copiers, mail postage machine, and phones.

QUALIFICATIONS - Tech Center Front Desk Customer Service and Benefits Specialist

Experience / Knowledge:

• Must have at least two (2) years of experience in a Professional Healthcare office environment.
• Customer service focus and skills required.
• Must be comfortable with computers and technology.
• Strong communication skills both written and verbal.
• Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.

Education / License:

• High school diploma or equivalent required.
• Associates Degree in Business Administration preferred.

Physical/Emotional/Social - Skills/Abilities:

• Normal/corrected eyesight.
• Hearing of normal and soft tones.
• Close eye work.
• Extended hours on the phone.
• Valid driver's license.
• Lifting up to 20 lbs.
• Pushing/pulling up to 50 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.