Job Details

Location: Knoxville, Tennessee

Reports to: Knoxville Market Leader / Director of Asset Management

Company: Muinzer

About Muinzer

Muinzer is a private equity-style real estate investment platform focused on student housing assets located adjacent to high-growth public universities across the United States. With a 20+ year track record of delivering superior risk-adjusted returns, Muinzer owns and operates institutional-scale student housing properties near Purdue University, University of Tennessee, Auburn University, and others. The firm is vertically integrated, execution-focused, and backed by institutional capital. Muinzer has offices in Los Angeles, Chicago, West Lafayette, Knoxville, and Auburn.

Position Overview

The General Manager (GM) is the senior on-site leader for one or more student housing communities in Knoxville. This individual is responsible for driving leasing performance, operational excellence, staff leadership, and resident experience. The GM must operate with an ownership mindset, ensuring that all aspects of the property meet or exceed Muinzer's high standards of execution, professionalism, and financial performance.

Key Responsibilities

Operational Execution

• Oversee the full day-to-day operations of the property including leasing, maintenance, resident relations, vendor coordination, and administrative compliance.
• Execute the approved business plan for the asset with a focus on NOI growth, cost control, and asset preservation.
• Ensure compliance with all Muinzer operational policies and procedures.

Leasing & Marketing

• Lead all leasing efforts to maximize occupancy, rental rates, and pre-leasing performance.
• Implement dynamic marketing and outreach strategies tailored to the University of Tennessee student demographic.
• Utilize Muinzer's AI leasing tools (e.g., EliseAI) and CRM platforms to manage leads and ensure speed of response and lease execution.

Resident Experience

• Serve as the face of the property, maintaining high visibility and engagement with residents.
• Promote a responsive, respectful, and professional resident experience to support renewal rates, online reputation, and community culture.
• Coordinate and oversee all resident events, social activations, and move-in/move-out experiences.

Team Leadership

• Hire, train, and supervise on-site leasing and maintenance teams.
• Establish performance goals, provide ongoing coaching, and hold team members accountable.
• Foster a positive, team-oriented work environment aligned with Muinzer's culture.

Financial Management

• Prepare and manage the site-level budget, monitor income and expenses, and drive financial performance to plan.
• Review financial reports, identify variances, and implement corrective actions.
• Manage rent collection, delinquency, payables, and vendor contracts with precision.

Reporting & Communication

• Provide timely and accurate reports to Muinzer's Knoxville Market Leader and Asset Management team.
• Participate in weekly performance reviews, leasing calls, and capital planning discussions.
• Maintain excellent communication with regional and corporate stakeholders.

Qualifications

• 3–5+ years of experience in student housing, multifamily, or hospitality management, including direct supervisory experience.
• Strong leasing, marketing, and customer service skills.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Familiarity with property management systems (e.g., Yardi, RealPage, Entrata) and AI-based leasing platforms.
• Bachelor's degree preferred; CAM or similar certifications a plus.
• Ability to work weekends or non-traditional hours during leasing season and turnover periods.

Compensation & Benefits

• Competitive base salary plus performance-based bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Opportunities for career growth within a national platform

Muinzer is proud to be an Equal Opportunity Employer.