Job Details

Field Service Technician

Are you a tech-savvy professional with a passion for cellular network devices and making things work? Do you thrive in troubleshooting and providing exceptional technical support? If you're seeking an opportunity to grow and make a significant impact in the technology industry, look no further. RCN Technologies is searching for a Field Service Technician to join our extraordinary team.

At RCN Technologies, our company culture revolves around our Core Values: "Enjoy the Journey," "Embrace Development," "Extreme Ownership," "Stronger United," and "Create Wow." Our team members embody these values daily, creating a fantastic work environment where innovation and growth thrive. We invest in our employees' professional development by providing access to top-notch industry training and integrating with key partners to ensure you stay at the forefront of the ever-evolving technology landscape.

You'll travel across cities, states, and regions, experiencing new environments while representing a company that values your expertise. We cover all travel and lodging expenses, and daily per diem for meals so you can explore new places. Every job site brings a new challenge and the chance to expand your skills. Whether it's hands-on equipment work, customer interaction, or troubleshooting on the fly, you'll constantly be learning and growing. We invest in your development with ongoing training, certifications, and real-world experience that no classroom can match.

If you're someone who thrives on variety, enjoys problem-solving, and wants to build a career with freedom and adventure, this is the role for you.

We don't just talk about teamwork; we actively foster it. Our EOS business operating system empowers collaboration across the organization, ensuring that your voice is heard and valued. Our leadership team is engaged and approachable, inviting contributions from every employee, regardless of rank. We celebrate individual successes and accomplishments through team lunches, recognition programs, and an on-tap beer to toast to your achievements.

As a company, we have achieved significant milestones, earning a spot on the Inc. 5000 list for three consecutive years and becoming the first woman-owned business globally to be certified in 5G technology by the industry leader in enterprise cellular solutions. Our dedication to our employees has led to being consistently rated as a Top Workplace by the Knoxville News Sentinel.

We understand that work and life should go hand in hand. At RCN Technologies, we support work-life integration through flexible schedules and leave benefits, work from anywhere days, as well as inclusive family events during and after work hours. We want you to thrive in both your personal and professional journeys.

As a Field Service Technician at RCN Technologies, you will be an essential member of our team, driving the seamless implementation of our network solutions and providing exceptional service and support to our customers. Your expertise will be instrumental in ensuring optimal connectivity performance, enabling us to disrupt traditional telecommunications and connectivity channels with our innovative solutions. Join us at the forefront of the technology revolution, travel the country, and make a significant impact on the future of connectivity.

Join RCN Technologies as a Field Service Technician and immerse yourself in exciting responsibilities:

• Conduct site surveys and determine the ideal location for equipment installations.
• Install POTS Replacement Kits to replace old copper lines with efficient cellular solutions.
• Perform Cradlepoint W2005 installations on roofs or building exteriors for cellular failover.
• Run cables to the MDF room where routers or switches are located for seamless connectivity.
• Install Wi-Fi antennas indoors or outdoors to boost router cellular coverage.
• Collaborate with the Field Services Manager to plan and execute installations effectively.
• Check in and out with the Field Services Manager at each job site and provide progress updates.
• Ensure exceptional customer service throughout the entire installation process.
• Prepare and deliver project deliverables to RCN Technologies and customers.
• Conduct cost analysis for future installations to drive efficiency and effectiveness.
• Drive sales opportunities, leveraging your knowledge of 5G/LTE equipment to offer tailored solutions to customers and collaborating closely with the sales team.

Embrace this exciting opportunity to join RCN Technologies and contribute to the forefront of the technology industry. Apply now to embark on a rewarding career as a Field Service Technician.

Please apply through our careers portal at Make sure to include a resume, cover letter, and any work samples relevant to the communicating your ability to be successful at the position.

Experience and Education: Preferred Associates or Bachelors Degree in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or a relevant field.

Technical expertise in cellular networking, local networking, Wi-Fi, POTS lines, and related technologies.

Effective communication skills to present findings and interact with customers and sales representatives.

Understanding of basic RF theory for troubleshooting and resolving issues.

Strong organizational skills to manage multiple installations and scheduling requirements.

Ability to drive for extended periods and travel for multiple days or weeks.

Physical capability to lift 45lbs during equipment installations.

Proven ability to work collaboratively in a team environment.

Commitment to providing exceptional service and exceeding customer expectations.

Valid driver's license and willingness to travel as needed for installations.

Genuine passion for technology and a strong desire to stay updated with the latest advancements.

Exceptional organizational skills to manage multiple initiatives efficiently.

Entrepreneurial mindset, constantly seeking opportunities for growth and improvement.

Superior problem-solving skills, able to tackle complex challenges with innovative solutions.

Excellent verbal and written communication skills for effective engagement with stakeholders.

Knowledge of Wireless Technology, Networking, and Telecommunications.

Collaborative spirit, working effectively with others and respecting their contributions.

Proficiency in Microsoft Office Suite, Ticketing software, and Project Management software.

Highly valued certifications from industry leaders such as Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, and Citrix.

We believe that a candidate possessing these skills and experiences will thrive as a Network Support Technician, contributing to the success of our team and delivering exceptional support to our valued customers.

We offer competitive compensation tailored to your experience and achievements. We offer health, vision, and dental insurance options to ensure your well-being (Health/Dental: 55%+ employer paid, Vision: 100% employer paid). Enjoy Flex Days (work from anywhere), Unlimited Paid Time Off, and 4 weeks of Paid Parental Leave for work-life integration (all are earned benefits). We encourage a family-friendly atmosphere, where you and your loved ones can join us for various events. Our brand-new, purpose-built office in downtown Knoxville provides a dynamic environment. Access to both hands-on and online courses to support your professional development. Our engaging work environment, casual dress code, team-building meals and activities, and fully stocked refrigerators, snacks, and beer taps create a positive and fun workplace.

If you're an extraordinary leader with a passion for technology and innovation, join RCN Technologies and take part in shaping the future of connectivity. Apply now to be part of our extraordinary team and leave your mark on the technology industry.