Job Details

Employer Industry: Digital Business Services

Why Consider this Job Opportunity

• Competitive wages and full benefits package including medical, dental, vision, and 401k
• Paid training to enhance your skills and career prospects
• Paid time off to promote work-life balance
• Opportunities for career advancement within a supportive environment
• Engaging work culture that values employee wellness and inclusion
• Chance to make a positive impact while interacting with diverse customers

What to Expect (Job Responsibilities)

• Field customer inquiries through various channels including phone, email, chat, and social media
• Calmly resolve and de-escalate customer issues
• Escalate interactions when necessary and appropriate
• Track call-related information for auditing and reporting purposes
• Provide feedback on call issues and upsell when required

What is Required (Qualifications)

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems

How to Stand Out (Preferred Qualifications)

• Customer service and/or sales experience is preferred
• College degree preferred but not required

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