Job Details

Public Health Office

Under general supervision, performs county or regional health department office work, in a clinic setting, of average difficulty; and performs related work as required. Distinguishing Features: This is the entry-working level class in the Public Health Office sub-series. An incumbent in this class performs some combination of patient registration, scheduling, patient checkout, fee/payment collection, accounts reconciliation, insurance, eligibility determination, patient education, WIC voucher disbursement, vital records processing, and/or medical records duties, local registrar, deputy registrar, lead clerk, TennCare enrollment coordination, and public relations duties; may also perform some property and procurement or personnel duties.

This class differs from the Public Health Office Supervisor 1 in that an incumbent of the latter is head of the office staff in a small county health department (not a satellite site), supervising two to four office employees, and assists the county director with administrative

Essential duties include:

• Updating and using relevant knowledge
• Guiding, directing, and motivating subordinates
• Resolving conflicts and negotiating with others
• Evaluating information to determine compliance with standards
• Processing information
• Analyzing data or information
• Interacting with computers
• Training and teaching others
• Documenting/recording information
• Communicating with supervisors, peers, and subordinates
• Performing administrative activities
• Communicating with persons outside organization
• Getting information
• Performing for or working directly with the public

Position qualifications require education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. Necessary special qualifications: none.

Competencies include knowledge, skills, and abilities in various administrative and clerical procedures, customer service, mathematics, communication, and other relevant areas. Tools and equipment used include personal computer, telephone, fax machine, printer, and more.