Job Details

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Hospitality/Tourism Intern will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Hospitality/Tourism Intern is responsible for working with Dollywood's Splash Country Management team in the day-to-day operations of all aspects of operation, including the following: Guest Services, Revenue, and Attractions.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.

Summary of Essential Functions & Responsibilities

• Perform Front Line duties, including, but not limited to: Culinary, Merchandise, Hospitality, TimeSaver H2O, Admissions, Photos, House & Grounds Host, etc., and PIC (Person In Charge) for assigned team(s) following management approval
• Participate in Safety, Management, and Team Lead meetings
• Schedule and attend mentor meetings with assigned management team member, learning about labor and revenue budgets, host surveys, performance review procedures, scheduling, and timekeeping procedures
• Assist with creating and implementing improvements in guest excellence, profit contribution, and job satisfaction
• Actively participate in all professional development for interns and guest speaker opportunities
• Assist with team projects, including surveys, appreciation events, and company parties
• Assist the Management team with various tasks
• Complete one project benefiting the focus area as determined by Management

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Requirements

• 18 years of age or older
• Must be enrolled in an accredited college degree program in a related field
• Must have basic computer skills with working knowledge of Microsoft Word, Excel, and PowerPoint
• Valid driver's license and proof of personal liability insurance according to state law
• Must successfully complete a pre-employment background check and drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring, and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have a professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.