Job Details

About the Job

About Admiral Communities:

Admiral Communities is a growing property management company specializing in mobile home parks. To support our continued growth and streamline operations, we are hiring a Director of Operations to collaborate closely with the Chief Operating Officer (COO) and oversee the day-to-day management of our portfolio.

Key Responsibilities:

Leadership & Team Management:

• Supervise and provide guidance to the Regional Manager and Office Staff.
• Collaborate with the COO to set operational goals and ensure alignment with company strategy.
• Support Virtual Assistants (VAs) and Administrative staff in optimizing workflow and task delegation.

Operational Oversight:

• Oversee property management functions, including leasing, tenant services, and maintenance.
• Monitor KPIs such as occupancy rates, rent collection, property condition, and utility recapture across all properties.
• Identify and implement process improvements to enhance operational efficiency.

Compliance & Risk Management:

• Ensure compliance with local, state, and federal regulations related to mobile home communities.
• Address escalated issues from tenants, vendors, or staff with professionalism and urgency.

Financial Management:

• Work with the COO and Regional Manager to develop budgets and financial forecasts.
• Monitor operational expenses and recommend cost-saving measures without compromising service quality.

Strategic Execution:

• Act as a key contributor to the strategic initiatives of Admiral Communities, ensuring successful implementation at the operational level.
• Drive innovation by exploring and integrating new tools, systems, or methods to enhance property management services.

Required Education and Experience:

• Education: A college degree is required. MBA preferred.
• Experience: A minimum of 7 years of operations experience in property management is required, preferably overseeing multi-site operations or portfolios.

Key Qualifications:

Leadership and Team Management:

• Proven ability to lead and mentor cross-functional teams, including remote staff and contractors.
• Experience managing staff and contractors effectively, fostering accountability and collaboration across all levels of the organization.

Communication and Conflict Resolution:

• Strong communication skills to facilitate effective interaction between communities, management, and the corporate office.
• Experience in managing and resolving conflicts with dissatisfied tenants while maintaining professionalism and empathy.

Operational and Technical Expertise:

• Proficiency in Microsoft Office products, property management software, and reporting tools to support operational efficiency.
• Experience in creating and analyzing reports to monitor key performance indicators (KPIs) and drive decision-making.

Project and Capital Management:

• Demonstrated experience in planning, managing, and completing capital projects, including budgeting and resource allocation.

Problem-Solving and Decision-Making:

• Ability to reason through complex situations and make sound, logical decisions independently.
• Effective in managing multiple priorities and resolving operational challenges with creativity and efficiency.

Organizational and Multi-Tasking Skills:

• Strong organizational skills with the ability to manage and prioritize multiple projects simultaneously.

Work Environment/Physical Demands:

The Director of Operations will work from the corporate office or one of the property offices, frequently making onsite inspections of existing and new parks in their district.

• Primarily sedentary work in an office environment with occasional walking, sitting, lifting, and bending.
• Frequent use of near vision for reading and computer use.
• While visiting properties, the role may involve prolonged standing, walking, lifting heavy objects, and inspection of equipment, grounds, and systems.
• Oversight of capital projects may require on-site activity in construction zones and navigating unusual conditions.
• Regular air and/or ground travel is required.

Position Type/Expected Hours of Work:

• This is a full-time, exempt position. Standard work hours are Monday through Friday, 8 a.m. to 5 p.m.
• Must be willing to work extended hours, including weekends and holidays, when necessary.
• Preparedness to respond to off-hour events and emergencies is required.

Travel Requirements:

• Regular travel within the region is required.
• Occasional travel to other regions may be necessary.
• Reliable transportation, a valid driver's license, and insurance are mandatory.

Compensation and Bonus:

• Salary: Competitive, based on experience.
• Bonus: Discretionary bonuses may be offered based on performance.

Special Requirements:

• Employment is subject to a criminal background check.

Equal Opportunity Employer:

Admiral Communities is an equal opportunity employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, or physical or mental disability. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.